Field Service Technician (Technicien Service Clients) F/M

Field service Technician
Edmonton, AB - In the field
While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.
There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.
Our focus is not only on nourishing our customers, but also about enriching you. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.
Receive dispatched service call via dispatcher.
Perform preventative maintenance as required.
Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste).
Provide training to customers on the daily maintenance of the dispensing equipment.
Follow up with account until the service call is completed.
Report all service activities accurately on invoice/service orders at the completion of every call.
Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
Travel throughout region to assist other technicians as needed.
Interact with sales team, call center, help desk and other technicians.
Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Minimum 2 years of previous field service experience.
Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
Excellent organizational and planning skills. Must be available and willing to participate in the afterhours on call rotation.
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and five personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Bonus eligibility
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.