Field Service Technician (Technicien Service Clients) F/M

Mettler Toledo is seeking a Field Service Technician for the Calgary, Alberta region. You will independently troubleshoot and repair industry-related products, perform calibrations and preventative maintenance as scheduled, and handle first-line customer service issues. Additionally, the role includes leading efforts to modernize, upgrade, and convert customers' existing equipment while ensuring accurate documentation and service reporting.
Responsible for meeting daily service repair needs and driving customer satisfaction.
Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment.
Order, install, return parts and manage repair parts cycle time.
Participate in Service sales opportunities and assists with promoting service products.
Ensure tools and test equipment are properly maintained and calibrated.
Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists.
Complies with ISO & Measurement Canada standards when required by the customer.
Responsible for resolving first line customer complaints and invoicing problems.
Maintain productivity levels as determined by Regional Service Leader and in accordance with National standards.
Ensure compliance with all company policies and procedures, facilitates environmental health and safety program.

Minimum 2-year college diploma in Engineering, Electronics, Instrumentation Technology, or Electrical, along with experience in technical support, troubleshooting, or installation within the industrial electronics technology sector is required.
Able to interpret/read technical drawings and work instructions for the various products.
Experience working within a customer facing service environment is preferred.
Working knowledge of Production packaging environments in the food industry beneficial.
The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments).
Must be available to work flexible hours and provide on-call standby on a rotational basis.
Must be able to travel to the USA for training biannually
Must be willing to work overtime

Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
A commitment to extraordinary service on our state-of-the-art equipment

We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here . If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View email address on careers.mt.com.