Full-Time Customer Service Representative Hiring Immediately!

Position: Client Access Worker/Intake Worker
Status: One Year Contract, 1.0 FTE Full-Time (35 hours per week)
On-Site at 221 Nelson Street
This posting is for an existing vacancy
Start Date: Immediately

The Client Access/Intake Worker plays a critical role in engaging, welcoming, assessing the needs of, and providing direct services and internal / external referrals for clients and community members. The Client Access/Intake Worker provides timely phone responses to requests for addiction and mental health information, requests for counseling services and requests for information about Centre and community services. The Client Access/Intake Worker provides information, intake, preliminary assessment and referral services to ensure seamless service provision. The Client Access Worker also facilitates education groups, and provides crisis counseling and follow-up supportive counseling. The Client Access Worker provides care coordination to support and promote a coordinated approach to treatment planning and service delivery. The position is directly accountable to the Client Access Team Lead, through the Team Lead to the Director of Community and Social Services and to the Executive Director.
Skills, Education and Experience:
Education and Language
A Baccalaureate degree in Social Sciences or a related discipline
Be a member in good standing of a college or order such as the College of Registered Social Workers and Social Service Workers
Under the Centre’s designation to provide French Language Services:
French (oral expression): Advanced
French (oral comprehension): Advanced +
French (reading comprehension): Fluency in English, both oral and written

Two to four years front line client experience providing direct service in a social service setting, particularly with individuals living with Concurrent Disorders and/or their loved ones
Experience working with a broad range of populations, including: at risk youth, street-involved people, people with mental health challenges and/or problematic substance use and their loved ones, multi-cultural communities and people experiencing significant barriers to access
ASIST, Non-violent Crisis Intervention (NVCI), Motivational Interviewing and SMART Recovery training an asset
Experience facilitating education groups

Knowledge of motivational interviewing techniques
Knowledge and experience with supportive counseling techniques
Knowledge of community resources in Ottawa
Respect and valuing of the diversity of communities and individuals
Ability to identify client service needs and refer appropriately
Ability to facilitate education groups of up to 25 participants
A non-judgmental and positive attitude towards street-involved people, people who are HIV+ or who are at risk of becoming HIV+ and people with problematic substance use, mental illness and concurrent disorders
Sandy Hill Community Health Centre offers employees and excellent benefits package which includes 4 weeks holiday (pro-rated to status) in addition to a Pension Plan (Healthcare of Ontario Pension Plan - HOOPP) and excellent group insurance plan.

A schedule of work will be based on the Centre’s hours of operation and program requirements and may include some evenings.
An offer of employment will be conditional upon the candidate completing a criminal reference check, verification of educational requirement for this position and linguistic profile to the satisfaction of the Sandy Hill Community Health Centre.

SHCHC will provide accommodation for applicants with disabilities in its recruitment process.
If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

Artificial Intelligence (AI) Disclaimer:
Please note that artificial intelligence (AI) is not used to screen or evaluate resumes. Should a client become the successful candidate, they will no longer be able to continue receiving services at Sandy Hill Community Health Centre. No phone calls please.
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