Formateur Interne Service Clients F/H
$25.5 per hourGardaWorld
Vous adorez le service à la clientèle ? Vous parlez couramment l’anglais et le français ? En tant que facilitateur, vous offrirez un service à la clientèle bilingue auprès des passagers qui ont besoin d’une assistance supplémentaire tout au long du processus de contrôle. Vous recevrez une formation approfondie sur les procédures de contrôle préembarquement ainsi que sur les situations de contrôle particulières.
Fournir un niveau élevé de service à la clientèle au public voyageur.
Expliquer les possibilités offertes au passager pour le contrôle de sa personne et de ses équipements médicaux, ainsi que de tout objet culturel ou religieux sensible.
Maintenir à jour ses connaissances sur les enjeux et les initiatives liés au handicap, en particulier dans le secteur des transports (par exemple, le programme Sunflower Lanyard pour les personnes souffrant de handicaps invisibles).
Formation postsecondaire ou expérience professionnelle équivalente.
Capacité de communiquer couramment, clairement et efficacement en français et en anglais.
Type d’emploi : Temps plein (syndiqué)
Do you have a passion for customer service? Are you fluent in English and French? If so, GardaWorld is the place for you! As a Facilitator, you will provide bilingual customer service and engage with passengers who need extra assistance through the screening process. Facilitator Job Responsibilities
Provide a high level of customer service to the travelling public.
Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
Provide information about CATSA’s regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).
Facilitator Qualifications
Post-secondary education or equivalent work experience.
Strong empathy, active listening, and customer service skills
A minimum of 1-3 years of customer service experience.
Ability to communicate fluently, clearly, and effectively in both French and English
Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
Hourly rate: $25/hour
Employment Type: Full time (Unionized)
$18 - $20 per hour
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