Information Technology Support Technician - Permanent - Full Time
Full-time
Brighter Staffing Agency
Permanent Position: IT Support Technician
We are currently seeking an experienced IT Support Technician to join our growing team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients in the Vancouver area. This is a full-time, permanent position with competitive salary and benefits.
Here are some of the main activities and tasks that User support technicians have to perform, and some of the physical demands they involve:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Minimum of 2 years of experience in a similar IT support role
- Diploma or degree in Computer Science or related field
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft Office 365, Active Directory, and network troubleshooting
- Strong communication and customer service skills
- Experience with remote support tools is an asset
- IT certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus
Competitive salary and benefits package
- Work-life balance and flexible hours
If you are passionate about technology and providing exceptional support to clients, we want to hear from you!
Vacancy posted 1 day ago
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