Client Services Support Analyst

Overview

Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience
2 years to less than 3 years
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents
Climb and work aloft on poles, ladders or other support structures
Supervision
~ No supervision responsibility

Credentials
Certificates, licences, memberships, and courses
~ Cisco certified network associate

Experience and specialization
Computer and technology knowledge
iOS

MAC

Device drivers
Networking software
Networking hardware
Networking security
Internet
Servers
Security software
Communication software
Mapping and data visualization software
Software development
Data analysis software
MS Office

TCP/IP

Wireless networks
Area of specialization
~ Automobile driving

Additional information
Security and safety
Basic security clearance
Criminal record check
Driving record check (abstract)
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Handling heavy loads
Physically demanding
Attention to detail
Ability to distinguish between colours
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Own tools/equipment
Internet access
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty