Service Supervisor

SMS Equipment is looking for a Service Supervisor to lead and support shop and field service operations at our Williams Lake branch. This role provides hands-on leadership to technicians and welders, ensuring safe, efficient, and high-quality maintenance and repair of heavy mining equipment while delivering strong customer service and operational excellence.

Work Location: Williams Lake, BC.
Salary: $115,000 to $120,000 per annum, plus eligibility for overtime.
Work Arrangement: Fixed on site – working from the branch or customer site each day.
Schedule: 5x2 schedule, with flexibility to support operational needs (potential for 7x7 rotation).

What You’ll Do

• Schedule, assign, and coordinate daily work scopes for shop and field technicians, including welding and field service activities.


• Provide visible safety leadership through toolbox talks, mentorship, and daily reinforcement of safe work practices.


• Communicate directly with customers to coordinate work, provide progress updates, and align on expectations.


• Prepare, review, and approve repair quotes, ensuring accuracy, timeliness, and alignment with scope.


• Oversee work in progress and complete final inspections to ensure quality, safety, and warranty standards are met.


• Ensure accurate and timely completion of work orders, service reports, and supporting documentation.


• Collaborate closely with parts, warranty, and administrative teams to support efficient job flow and operational execution.


• Support technician development through coaching, feedback, and on-the-job guidance in a fast-paced service environment.

What You Bring
The successful candidate will bring a safety-first mindset , combined with strong leadership capability and hands-on technical experience within a mining service environment. You are a confident communicator who can lead crews, support customers, and balance operational priorities. Other requirements include:

• Minimum of 5 years of experience working in the mining industry.


• Minimum of 2 years of leadership or supervisory experience within a mining or industrial service environment.


• Journeyperson certification in a relevant trade (Heavy Equipment Technician or similar).


• Strong planning, scheduling, and organizational skills to manage shop and field resources effectively.


• Solid understanding of OH&S regulations, warranty processes, and repair best practices.


• Customer-focused approach with the ability to manage expectations and resolve issues professionally.


• Welding experience and strong technical background considered assets.

This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and  leadership competencies (people leadership, managing through change and uncertainty, and influence) .

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

Pre-Employment Requirements

To gain access to the worksite, candidates may be required to complete:

• Pre-Employment Medical Questionnaire


• Drug and Alcohol check


• Reference Check


• 5 Year Commercial Drivers Abstract

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.  

We thank all applicants for their interest, however only those selected for interview will be contacted.   

At SMS Equipment, the   right partnership makes everything possible . We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values   safety, authenticity, innovation, performance, and respect .

SMS Equipment offers rewarding  careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include  competitive wages, comprehensive group benefits plan, and RRSP matching.