Customer Service/Reception Agent
$10.7k - $11.7k per yearGoodLife Fitness Centres
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Who is a Customer Service Representative (Motivator)
The Motivator is responsible for creating a welcoming clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members to ensure their experience with us is always positive and engaging.
This includes answering the phone within three rings and taking messages or booking appointments.
Assist Members on the floor with questions about theFitFixand Cardio machines.
Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
Assist Members throughpossessing an in-depth knowledge of all our systems to be able toefficientlyanswer Member questions resolve Member issues or concerns make updates to Member information sell memberships services products and amenities etc.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Always helpful to the rest of the team/other the first to volunteer to help others succeed. Superior customer service skills; Proficiency in the use of computers
Previous customer service and salesexperiencean asset
Ongoing training and development to ensure a long and successful career path
The expected annual range of total compensation is $10700 - $11700 determined by the expected total number of scheduled hours per year performance time in the position and variable compensation earned.
This job posting is for an existing vacancy.
Diversity and Inclusion
At GoodLife Fitness we are committed to fostering an inclusive accessible environment where all employees and members feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.
Recruitment Fraud Alert
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GoodLife Fitness Fit4Less canfitpro and GoodLife Kids Foundationpositions are posted must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email phone or text message; Please verify that the person you are communicating with has an @ @ @ or @ address.
If you currently work for us Associates should only apply to positions on the Jobs Hub in Workday and all job offers requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email phone or text.
Please verify that the person you are communicating with has an @ @ @ or @ address.
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