Customer Service Representative/Sales Associate Customer Service Representative/Sales Associate

Talon Recruiting has partnered with a leading truck equipment supplier and distributor in search of an Inside Sales Representative/Parts & Service Advisor to join their growing team covering Edmonton.

Our client is seeking hard working, mechanically inclined individuals to fill our TME (Truck Mounted Equipment) Inside Sales/Service & Parts Advisor position. This candidate must be very organized, be able to work with little supervision, be reliable, self-motivated and be able to multi task in a fast paced working environment. Candidates will also have a consistent & solid past work history with minimum 3 references.

We are seeking a motivated and customer-focused Inside Sales Representative – Hydraulic Parts & Service to join our team. In this role, you will support customers by identifying hydraulic components, providing technical product guidance, preparing quotes, and coordinating service work. The ideal candidate has strong mechanical aptitude, excellent communication skills, and enjoys helping customers solve problems. This position plays a key role in ensuring fast, accurate, and reliable support for our hydraulic parts and service operations.

Customer Service & Sales

• Respond to customer inquiries via phone, email, and counter sales regarding hydraulic parts and service needs.
• Recommend appropriate hydraulic components, assemblies, and service solutions.
• Prepare and follow up on quotes, pricing, and sales orders.
• Build strong customer relationships and provide ongoing support.
• Upsell compatible products, upgrades, and service offerings when appropriate.

Technical Support

• Identify hydraulic parts based on customer descriptions, photos, measurements, or schematics.
• Assist customers with troubleshooting basic hydraulic issues.
• Interpret technical documentation such as part catalogs, drawings, and spec sheets.
• Communicate technical information clearly to customers and internal teams.

Enter and process sales orders accurately in Business system.

• Track orders and communicate delivery timelines to customers.
• Inventory & Product Management
• Maintain knowledge of inventory, product lines, and new hydraulic technologies.
• Assist in managing stock levels by reporting frequent requests or shortages.
• Support receiving and restocking of parts when needed.

Work with service technicians to schedule repairs, rebuilds, and maintenance jobs.

• Communicate customer needs and job details to the service department.
• Provide administrative support to service workflows (job sheets, quotes, work orders).

General Administrative Tasks

• Maintain accurate customer records and notes.
• Support filing, document control, and order follow-up.

Requires high school diploma or GED

• Certified Forklift Operator an asset

5 years plus experience in heavy duty parts, drivetrain related an asset.

Customer service skills

• Ability to work effectively alone and within a team
• Strong communication skills with a focus on quality customer service
• Good Knowledge base of computers and common software such as Microsoft Office (Excel, Word, Outlook)

Competitive base salary/commission

• Company pension
• Dental care
• Disability insurance
• Life insurance