Pharmacy Assistant - Full Time Permanent

Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare

Are you a skilled Pharmacy Assistant who can quickly solve public and private insurance issues with ease and without escalation, navigate around Kroll without assistance, and support patients over the phone fluidly due to your more than 3 years' experience as a data entry-oriented Pharmacy Assistant in a Kroll-based pharmacy? Are you looking for a permanent, long-term career path away from the retail counter where you can make an immediate impact in the pharmacy, and eventually consider long-term career pathways within the same organization iinto various areas of healthcare service delivery and patient support?

We are hiring for a full-time, permanent Pharmacy Assistant in Burnaby, for a role that is primarily desk-based and focused on your high-level billing and adjudication skills.

If hired, you will work in a large, supportive team of pharmacy professionals! Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare

Full-Time, Permanent Position: Enjoy the stability and security of a permanent role.

6 hours) utilizing your technical billing, adjudication, and communication skills, and up to 2 hours per day supporting filling and other hands-on tasks (but the balance is always based on business needs)

Comprehensive Training: A dedicated 1-2 month training period (8:00 AM–4:00 PM) is provided to ensure your success. Following the 1-2 month training period (8 AM–4 PM), you will work Monday to Friday 9am - 5pm but must have the flexibility to work either 9am - 5pm, 10am - 6pm or 12 noon - 8pm when needed.

Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare

Your day-to-day work will be a blend of technical coordination and hands-on pharmacy support:

• Handle a high volume of desk-based patient and client interactions via phone and email.
• Perform complex pharmacy billing and adjudication tasks (this is the primary focus). Extensive knowledge of public and private insurance billing is required to proceed in the selection process.
• Assist with limited hands-on pharmacy tasks, which may include supporting shipping/delivery-oriented work and filling as per business needs.

Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare

Must-Have: Strong, proven experience in high volume pharmacy billing and adjudication.

• Must-Have: Fluency in English with exceptional verbal and written communication skills (essential for this desk-based role).
• Must-Have: Shift Flexibility. Following the 1-2 month training period (8 AM–4 PM), you must have the flexibility to work any of these shifts: 9:00 AM - 5:00 PM, 10:00 AM–6:00 PM and 12:00 PM–8:00 PM shifts as required.
• Strongly Preferred: Proficiency with Kroll pharmacy software. (Candidates with expert-level billing and adjudication skills on other pharmacy systems will also be considered).
• Ability to thrive in a fast-paced, high-volume office style environment.

Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare

Qualified, available and interested candidates are encouraged to click "apply" on this page and submit an application via Randstad Canada's confidential career portal.

About Randstad Healthcare – Your Partner in Career Growth

Randstad Canada's Healthcare Division specializes in permanent and long-term direct-hire contract placements across a variety of healthcare sectors in major centres throughout Canada. Initial Contact – No resume is required to begin but is encouraged, as understanding your background helps us help you. Introductory Chat – If your profile is a potential fit, you may be contacted by our team for a 10–15-minute informal conversation to explore alignment with the role.

• Interview Coordination – If selected to move forward, we’ll coordinate interviews and help you prepare.
• Offer & Onboarding Support – If offered the role, you’ll be employed directly by our client (temporary support staff may be directly employed by Randstad Canada). Apply anyway - if you're qualified and a top applicant, we'll be in touch and you can ask any questions you might have - we're happy to help!

Please note that only candidates whose profiles align with our client’s immediate or typical hiring needs may be contacted for further steps in the process. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to Voir email sur randstad.com.