Operations / General Manager - Remote

Easy Lockdown: Content and storefront access control
Together, these are profitable, well-established products with engaged customer bases. They're not hypergrowth startups, but well-run businesses with clear opportunities to improve the product experience, strengthen operations and continue growing over time.
As the portfolio has grown, it's reached the point where I need an experienced operator to lead the day-to-day, keep the business running smoothly and turn strategy into execution.
The role is fully remote, async-friendly and suited to someone who enjoys ownership, autonomy and building well-run businesses.
Run the day-to-day by coordinating the developer and tester through the full delivery cycle – from spec → build → ship → measure – keeping everyone aligned across time zones and hiring additional contractors as needed.
Turn Amplitude data, review themes and support signals into a prioritized backlog in Linear, and write clear tickets for the developer.
Quality and documentation: Continually raise the bar on user experience through better documentation, smoother onboarding, fewer rough edges.
Stay ahead of Shopify API changes, manage App Store compliance reviews and lead our annual Built for Shopify review to retain BFS status.
You're the escalation point for product and engineering issues and own the agency relationship, ensuring response times, ticket quality and the merchant experience meet the bar.
Shopify App Store Paid Ads: Oversee existing paid advertising campaigns, working with our marketing contractor to ensure everything runs smoothly. We'll set the marketing budget together each quarter, and you'll manage it.
Respond to reviews (a contractor handles that)
Fundraise, hire executives, sit in stakeholder meetings or manage political overhead – none of that exists here
Shift to usage-based pricing
Geo:Pro + Easy Lockdown: Feature gaps that address missing customer use cases
You're not walking into a blank page – there's already a clear direction, but plenty of room to test your own ideas.
Small, remote team: You'll be coordinating a small team of contractors working across different time zones, so communication and keeping work moving are a big part of the role.
Data-driven decisions: Our analytics stack is solid (Amplitude, BigQuery, Shopify Partners) – SQL fluency, or comfort writing it with AI help, is required.
I've run these apps alongside another business and know them inside out. I'll stay focused on product direction, strategy, quarterly planning and major decisions while you run the day-to-day.
Data-driven: You use Amplitude, SQL and customer feedback to inform decisions.
You're comfortable working asynchronously, managing your own priorities and taking ownership without constant direction.
Bonus: Experience in the Shopify ecosystem, App Store Optimization (ASO), paid acquisition or SaaS growth.

Exactly what that looks like will depend on the business and the impact you have, but the door is genuinely open.
Time: Part-time, approximately 15–25 hours per week
Contractor or employee – whichever works best for you
Fully remote, async-friendly, any timezone