Director of Operations

Description

Additional Information: This hotel is owned and operated by an independent franchisee Malak Holdings . The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

The Westin Bear Mountain Golf Resort & Spa is seeking an experienced and inspiring Director of Operations to support the overall daily operations of the hotel and provide direct oversight of key guest-facing departments including Front Office Food and Beverage operations and Spa services.

This leadership role is responsible for ensuring that all areas operate efficiently and profitably while remaining aligned with Westin brand standards service expectations and hotel ownerships objectives.

Working closely with department heads and frontline teams the Director of Operations will help deliver a consistent and elevated guest experience while maintaining strong operational controls associate engagement and service excellence.

The successful candidate will demonstrate excellent leadership communication problem-solving and organizational skills and must be available to work a flexible schedule including evenings weekends and holidays as business needs require.

Hotel Front Office Oversight

Oversee day-to-day hotel operations to ensure smooth coordination between departments including Front Office Housekeeping Food and Beverage Spa Maintenance Horticulture and other guest service areas.

Oversee the Front Office Manager to ensure proper operational procedures brand standards and room rate strategies are being followed.

Ensure Housekeeping standards are met and productivity goals for the department are established and maintained.

Monitor guest satisfaction scores online reviews service recovery efforts and internal quality audits.

Ensure all departments maintain a high level of cleanliness safety presentation and operational readiness.

Conduct regular property walks to identify service maintenance cleanliness and guest experience opportunities.

Assist in preparing and managing operational budgets forecasts labor controls and departmental expense reviews.

Promote a culture of accountability teamwork professionalism and proactive guest service.

Food and Beverage Oversight

Provide leadership and operational oversight for all Food and Beverage outlets.

Ensure Food and Beverage operations meet revenue profitability service quality and guest satisfaction goals.

Partner with the Executive Chef Food and Beverage Manager Banquet Manager and other leaders to maintain menu quality service standards cost controls and operational efficiency.

Monitor labor costs food costs beverage costs inventory controls purchasing practices and waste reduction initiatives.

Ensure compliance with health sanitation liquor food safety and brand requirements.

Support banquet and event execution to ensure timely setup high-quality service and successful client experiences.

Identify opportunities to grow Food and Beverage revenue through promotions local partnerships upselling improved outlet performance and enhanced guest experiences.

Spa Oversight

Oversee Spa operations to ensure a premium wellness-oriented guest experience.

Work with the Spa Manager to manage treatment quality therapist scheduling retail sales inventory cleanliness and guest satisfaction.

Monitor Spa revenue utilization labor productivity retail performance treatment mix and profitability.

Ensure all Spa team members follow licensing requirements safety protocols service standards and professional conduct expectations.

Collaborate with Sales Marketing Rooms and Food and Beverage teams to create integrated wellness experiences for hotel guests groups and local customers.

Leadership and Team Management

Recruit train coach and develop managers supervisors and frontline associates across assigned departments.

Set clear performance expectations and hold teams accountable for service delivery productivity and compliance.

Conduct regular meetings with department leaders to review performance staffing guest feedback financial results and operational priorities.

Financial and Business Performance

Monitor departmental revenue expenses payroll productivity and profitability.

Review financial reports and operational metrics to identify trends risks and opportunities.

Implement cost-control measures while maintaining guest service quality and brand standards.

Support revenue-generating initiatives across Rooms Food and Beverage Spa meetings and ancillary services.

Guest Experience and Brand Standards

Serve as a visible leader in the hotel engaging with guests resolving concerns and ensuring service recovery is handled promptly and professionally.

Ensure compliance with Marriott and Westin brand standards quality assurance expectations and guest experience requirements.

Maintain strong relationships with guests group clients vendors local partners and ownership representatives when appropriate.

Dental care Vision care Paid time off Complimentary access to the on-site gym On-site parking

This company is an equal opportunity employer.

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Required Experience:

Director