Front Desk Receptionist Full Time

Receptionist reports to the General Manager and is expected to provide courteous and efficient telephone, reception, and clerical support to all clients and assists with clerical duties in the Home. The receptionist is responsible for receiving and directing visitors and inquiries, relaying and coordinating Resident and associate messages by use of telephone and intercom and maintaining a record of persons entering and leaving the community.
Pleasantly receives all persons entering the building, recognizing that he/she is the first impression of the community,
Answers the phone using the appropriate phone etiquette,
Is aware of and respects and promotes the Residents' Bill of Rights,
Provides administrative support to the Management Team through word processing, and other requests directed by the General Manager,
Presents a positive approach, not controlling language and actions towards people,
Attends to the needs of the residents and/or notify appropriate people as required,
Maintain current knowledge of information required by various government or other agencies regarding residents,
Understands and adheres to policies of the community,
Maintains confidentiality of all financial, personnel and resident data,
Be knowledgeable of and practice residence's fire and safety programs,
Partners with community team to ensure community is in compliance with Occupational Health and Safety requirements and promotion of Risk Management programs and/or policies; Proficient in Microsoft Office Suite,
Must be able to speak, read and write English and to follow oral and written directions in the English language, second language an asset,
Previous employment in a health care/hospitality setting an asset,
Demonstrated understanding of/empathy for the needs of seniors,
Must have a passion for working with seniors,
Clear vulnerable sector screening (w/ in last 6 months), recent TB test results (w/ in last 6 months) or Chest X-Ray (w/ in last 1 yr), and two supervisory references required.
We are also committed to meeting the accessibility standards set out in the Accessibility for Ontarians with Disabilities Act, 2005, including making accessibility an integral part of recruiting, hiring and supporting employees with disabilities.
A physical demands analysis is required by an employer to determine whether an employee has the medical ability, critical strength, and mobility to safely work in a specific job. Please refer to the Health and Safety Manual for position specific physical demands analysis.

Demonstrate Empathy for the Needs of Seniors
Knowledge of Microsoft Office Suite
Second Language
Commitment to Working With Seniors