Lead Ramp Agent - Airport

Under the supervision of the Ground Operations Manager, the Ramp Team Lead is responsible for the effective coordination of ground operations to ensure smooth and safe aircraft operations. The role oversees maintenance, ground handling, and aircraft chartering teams, ensuring compliance with safety standards and operational protocols. Description of the main duties:
Supervise aircraft maintenance activities on the ramp.
Manage ground staff, including maintenance technicians and ground handling agents.
Coordinate aircraft loading and unloading operations while respecting schedules.
Ensure compliance with aviation safety regulations.
Plan and coordinate aircraft charter operations based on customer requests.
Collaborate with other departments to resolve operational issues.
Conduct staff performance evaluations and provide training when required.
Manage ground resources and equipment efficiently.
Ensure the availability of required spare parts and equipment.
Report incidents or delays and propose improvement solutions.
Perform other related duties as required.

Conditions
Full-time position
Rotating shifts, including weekends and holidays
Exposure to outdoor weather conditions
Frequent interaction with flight crews, airport authorities, and customers
Regular use of safety and communication equipment

Must hold, at minimum, a valid Canadian work permit
Diploma in airport management, transportation management, or a related field
Minimum of 5 years’ experience in supervisory roles within the aviation industry
Strong knowledge of aviation regulations and safety procedures
Previous experience managing ground operations teams
Proficiency with maintenance management and airport operations software
Valid driver’s licence (Class 5)
Class 3 driver’s licence (an asset)
Eligible to obtain a Restricted Area Identity Card (RAIC)
Bilingual (spoken French and English), due to an international clientele
Ability to work in varying weather conditions (hot and cold)
Physically able to lift heavy objects (up to 50 lbs)

Profile
Strong leadership skills and ability to make quick decisions
Excellent communication skills to coordinate with multiple teams
Ability to work under pressure and resolve issues efficiently
Strong focus on safety and regulatory compliance
Team-oriented mindset with the ability to motivate ground staff

Experienced and dynamic team!
Uniform provided
Competitive salary
Flexible schedule
On-site parking

RRSP

Assistance program for employees and their families
Postal Pharmacy
Short and long term disability, dental, and drug life insurance