Inside Sales Specialist (Full-time)

Inside Sales Representative
Blainville, QC
On-Site, Full-Time
Reference Number: CAN-QC-BLA-051-240326

Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.
As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service and laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. The ISR also has the ability to increase sales revenue, order by order, by utilizing Doman’s 4A Customer Conversation model.
The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. Our customers range in size from independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.
The ISR position will report to the Inside Sales Supervisor.

Along with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.

Inbound Calls and Sales Orders
Promptly answer customer phone calls for orders, quotes, and inquiries.
Utilize Doman’s 4A Customer Conversation model to determine customer requirements and secure the maximum invoice value for the order.
In some regions, partner with Account Managers to manage customer relationships.
Outbound Phone Calls

• Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
• Purposes of outbound calls are to fill delivery trucks, follow up on orders, offer sales promotions, and manage Client. Sales

Excellent customer service skills on the phone
Demonstrated ability to anticipate customer needs
Comfortable with conducting outbound phone calls to existing customers
Minimum three years of sales experience
Technical
Able to quickly learn technical information specific to the building industry
Working knowledge of wood frame residential construction is an asset
Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
High school graduation is a requirement

~ Formal sales training is desirable

Excellent knowledge of French is a requirement of the job
Bilingual (French and English) is an asset
Annual incentive plan based on company performance
Group pension plan with employer matching contributions
Retiree Health Benefit Plan
Scholarships for children
Employee referral bonus
Employment Status: Monday to Friday, full-time, year round

Work Location : 651 Boulevard Industriel, Blainville, QC J7C 3V3

Doman does not use artificial intelligence (AI) to screen, assess, and select candidates.
Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.