Systems Support Analyst - IT

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Coordinates application support objectives in partnership with production support team, development team and business representatives.
Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required.
Participates in secondary tasks such as projects, change management, testing, disaster recovery, etc.
Responsible for application and trend reporting and analysis
Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need.

2+ years of experience in IT, Operations or Business Support area

• Successfully supported multiple applications simultaneously including at least one mission critical application
• Experience with incident management standards and practices including critical communication to business and IT stakeholders
• Working knowledge on alerts and monitoring tools such as Dynatrace and PagerDuty.
• Working experience with scripting ideally in JAVA and SQL.
• Oracle SQL, Windows server, UNIX, LINUX, OCP-KAFKA.
• Monitoring tools (Dynatrace, Catchpoint, Aternity)

ServiceNow experience

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
A world-class training program in financial services

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Applications Support, Change Management, Communication, Computer Operations, Information Technology (IT) Infrastructure, Microsoft .NET Development, Microsoft Windows Server, PagerDuty, Production Support, System Applications

Full time Platform:
Salaried Posted Date:
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.