IT Analyste fonctionnel H/F

Role Description – ServiceNow Business System Analyst (SNOW BSA)

• ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers | Business Users | regionally & globally
• Coordinate communication between various departments to ensure awareness and approval for releases | enhancement | defects and any other changes that impact in ServiceNow
• Expertise working in ServiceNow integrations like eBonding | Autocut etc.; experience with APIs and data mapping rules
• Ensure it remains consistent with the ITSM strategy | SDLC process and ensure coordination with all other IT processes
• Assist and manage communications with the team (Offshore and Onsite) | as well as stakeholders and business and IT management
• Assist with implementing and facilitating change management within assigned projects
• Define IT Services and develop processes to manage | protect and measure the ServiceNow service
• Unit testing business solutions based on business requirements
• Involve Subject Matter Expert (SME) guidance of ServiceNow to technical | process | and business groups
• Participate in technical workshops with clients | multiple cross vendors | stakeholders to finalize design solutions
• Support the release manager for execution of the master implementation plan per standard implementation methodologies
• Provide cost-effective and timely on-boarding for clients | users to ITSM systems
• Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
• Provide input on processes | procedures | or new approaches
• Work across various developers to ensure the best solution is implemented and timely implementation is achieved
• Work across various testers to ensure all test cases are covered and quality delivery is achieved
• Assist with process definition and documentation

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Role and Responsibilities – BSA

• Confer with clients | users to identify | analyze and document requirements
• Analyze information business systems to identify OFI
• Create stories and write detailed acceptance criteria
• Create data mapping documents for integrations and perform status reporting
• Provide advice on information systems strategy | policy | management | security and service delivery
• Conduct business and technical studies to design | develop | integrate and implement information systems business solutions
• Perform unit testing and drive UAT

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Mandatory Must-Have Skills and Experience

• Good knowledge in ServiceNow & CMDB Discovery
• Good communication and writing skills
• Well-versed with documentation (MS Office Suite)
• Well-versed with Agile methodology

• ITSM