Systems Support Analyst Senior

At RBC GAM, you can become an integral part of a dynamic team that coordinates production support activities for Global Asset Management's Eagle Investment Accounting System and related subsystems to ensure the integrity of data. You will work with diverse team helping GAM business users in analyzing, coordinating with multiple subject matter experts to address issues.

Ensure that up-to-date Batch Playbook is maintained and documented for each program that is part of a scheduled production run.
Ensuring the documentation and tracking of all production issues.
Monitor the library to ensure that the proper generation of data files are available for production runs and tracks resolution.
Support batch processing and job scheduler for GAM portfolio of applications/ processes
workflow solutions, batch cycle troubleshooting, technical interface issues, hardware issues, etc.). Work with development teams to review requirements and implementation plans and facilitate transition to support and manage implementation to production environments.
Conduct meetings, give presentations, and provide consulting services to business partners on new initiatives.

IT experience with demonstrated ability to read stored procedures, create and run SQL queries, troubleshoot batch cycle issues, and diagnose and resolve issues.
Bachelor's degree from an accredited four-year university. BS/BA in Computer Science, Finance, Accounting, Math or related technical area
Experience in Oracle , MS SQL or related databases

Exposure to ServiceNow application
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Incentivized performance
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Full time Platform:
Salaried Posted Date:
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.