Systems-Reporting Analyst

The University of Toronto is consistently ranked among the world’s leading research institutions, recognized for its commitment to innovation, academic excellence, and global impact. Within the Information Technology Services (ITS) Division, the Student Information Systems (SIS) group plays a critical role in supporting the academic and administrative needs of students, faculty, and staff. It fosters an environment that values creativity, continuous learning, and the delivery of impactful technology solutions. Team members benefit from a supportive and inclusive workplace that promotes professional growth and offers the opportunity to contribute to transformative projects that shape the future of student services at one of Canada’s most prestigious universities.
Reporting to the Manager, Academic Governance and Planning Systems, you will be part of a dynamic, collaborative and innovative team focused on delivering transformational technology solutions to the University in the areas of degree auditing, curriculum governance, management and publication, and supporting business processes related to the collection, management and dissemination of degree, program and course offerings. Through your efforts in this position, you will directly help improve the University’s curricular management and student systems for students, staff, faculty and course instructors.
As a senior information system analyst, you will be directly engaged in the support, improvement, and implementation of enterprise student and curricular systems. You will work in cross-functional teams with developers, analysts and stakeholders on existing and new products using established methodologies, including Agile processes. You will participate in all stages of the product life cycle including design, development, testing, implementation and end-user training and support. You will participate in and co-ordinate project components to improve processes for effective and efficient service management. You will be engaged with product development teams and stakeholders in the implementation of new products or procedures as opportunities for technical or business modernization presents itself. You will work with business stakeholders and end-users on the business process mapping, workflows and re-design in support of identifying,developing or implementing appropriate technical solutions.
Liaising with technical specialists to resolve end-user issues
Planning the implementation of new business systems and business processes
Reconciling business requirements with information architecture needs for highly complex system integration
Co-ordinating support and training activities
Checking that user documentation and training plans are in place for new applications and functionality
Planning and implementing components of IT related projects
Developing project schedules including milestones, critical path, timelines, deliverables and reporting

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum five years applying business analysis practices, preferably in Information Technology or in support of Teaching and Learning within a post-secondary educational institution
Minimum three years working as a business analyst on Information technology projects performing requirements gathering, analysis and testing
Experience coordinating projects with a range of stakeholders; ability to identify dependencies, risk and priorities
Experience in system/service deployment and support
Experience developing and delivering training on information systems and processes to a variety of audiences and in a variety of formats
Experience writing and disseminating technical or procedural specifications and client facing documentation
Experience with project and issue tracking software (e.g., Jira, Azure DevOps)
Familiarity with University academic and IT policies; Ability to interpret business requirements and articulate them into models and concepts; ability to identify up and downstream dependencies and risks
Ability to use of business analysis practices and tools (e.g. MS Visio, LucidChart, PowerBI, MS Excel Pivot tables)
comfortable documenting, speaking to, and making presentations on system features, technical changes, complex concepts and procedures, etc.
Assets (Nonessential):

Experience with the Microsoft SharePoint
Experience with Service Now or other service support and ticketing applications
Experience with Agile development practices (e.g. Scrum and Kanban)
Experience with testing protocols and procedures
Experience working with data, including writing and executing queries and procedures in sql, report formatting and creation, and record creation
Please note this is a replacement position.

A copy of the detailed position description is available to USW employees upon request to the Operations and Real Estate Partnerships Office.

Schedule: Full-Time
Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.