Customer service supervisor - retail

Winners
At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. Comprehensive training and development resources designed to help you learn, grow, and succeed.
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement. Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Task Management – Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges.
Communication and Time Management – Strong communication and time management skills for clear information sharing and effective prioritization.

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

100 Bayshore Drive Unit A30

CAN Winners Store 0378 Ottawa ON

Hourly range: $The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.