Responsable Support / Service Manager (H/F)

Founded in 1889, YWCA Hamilton is known as one of Hamilton's original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women's and girl's voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.
We invest in our employees so that we can bring our values into the communities in which we live. On-the-job training and professional development opportunities
Opportunities to get involved in our community
If you're passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!
Reports to: Director, Developmental Services
Posting Date: May 12, 2025
Oversees residential living sites, supported independent living and community participation programs that provide direct support services to meet the individualized needs of adults with developmental disabilities. Provides leadership and direction to ensure the efficient daily operations of Developmental Services (DS) Programs with an emphasis on opportunities that promote social inclusion, and community participation in alignment with YWCA mission, vision and values. The Manager, Development Services is responsible for the budget allocation, fund reporting, service delivery, reporting and management of supervisors and unionized staff.
Manages and monitors the effective day to day operation of the Developmental Services department;
Provides leadership, direction and supervision in the expansion of services and the delivery of direct supports and activities to adults with developmental disabilities;
Oversees and manages residential group living, supported independent living programs and community participation programs for adults with developmental disabilities and mental health diagnosis;
In partnership with Program Supervisors, conducts compliance reviews, financial audits, binder audits and ensures staff provide direct support services to meet individual needs;
Manages the successful delivery of day programs (e.g. adult day activities, passports, community support programs, the Snoezelen room, etc.) Ensures program outcomes are achieved according to set targets and quality standards; conducts site visits, monitors programs and projects to mitigate risk, ensure compliance with policies and procedures; Manages the marketing and promotion of programs and activities; Demonstrates and models strong leadership behaviours as a member of the management team;
Directly manages DS Program Supervisors, indirectly manages 120-150 employees including recruiting, training, monitoring and evaluating performance;
Supports the team in managing the impact of vicarious trauma when working with clients at risk; matters concerning policy change discussed with Director;
Manages and monitors department budget within signing authority and established policies and procedures;
Facilitates training courses for YWCA Hamilton;
Work collaboratively with funding bodies and service delivery partners;
Investigates and cultivates opportunities for additional funding sources (grants) and community programs as required;
Responsible for external fund development and supports proposal writing, reporting and presentations;
Communicates, consults, educates and influences stakeholders (e.g. funders/sponsors, employers);
Represents the YWCA Hamilton at community events and on relevant committees (e.g.); Ensures that service expectations for professional communication, documentation and recordkeeping are maintained at a high standard;
Maintains high level of confidentiality when working with sensitive and personal client disclosures, employee information and contract information;
Knowledge and understanding of factors influencing under employment in different social groups, particularly women and newcomers, and keeps current on sector developments and trends;
Supports YWCA Hamilton mission, vision and values;
Completion of 3 years university in social services or human services or equivalent;
Minimum 5 years' experience working in the non-profit sector in social services, with a minimum of 2 years management experience with demonstrated leadership skills;
Experience with Ministry of Children, Community and Social Services (MCCSS) Compliance Standards/Quality Assurance Management (QAM) is an asset;
Proficiency with Microsoft Office Programs;
Ability to lead from a feminist, anti-racist / anti-oppressive perspective to day to day work and strategic planning;
Bilingual English/French or other languages an asset.
As part of YWCA Hamilton's commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please Note : Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act.