Business Development Representative - Service

John Bear Auto Group is looking for a customer-focused, driven Business Development Coordinator to join our St Catharines dealership. In this role, you will be responsible for generating appointments for our Service Department. The successful candidate should be outgoing, reliable, have strong communication skills and enjoy working with customers over the phone.

Hours: Monday to Friday 9am-5pm

Contact customers to generate service appointments

Provide exceptional customer service when dealing with customers

Ensure customers understand their vehicles' maintenance needs, how we can help meet those needs, and the benefits of ensuring scheduled services are performed on time and by qualified professionals

Keep customer information updated in our systems (Dealermine)

Handle customer complaints immediately

Experience in a customer service role

Excellent telephone communication skills

Understanding of Service Department operations

Dealer related systems experience would be considered an asset (Dealermine, PBS)

Highly effective communication (verbal and written) and interpersonal skills in order to work with customers and colleagues

A solid foundation of customers from over 40 years of business

Employee Assistance Program

At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.

John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.