Customer Success Account Management - Manager

RAM Tracking , a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Success Executive to join our growing team in Leeds. This position is fully office-based (5 days per week) . With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization.

As a Account Manager you will be responsible for building strong, long-term relationships that drive customer satisfaction, business growth, and effective adoption of our solutions.

You will also play a key role in supporting the wider Account Management function through collaboration, lead qualification, and customer experience management.

Customer Relationship Management

Act as the primary point of contact for your assigned accounts across the UK and Ireland.

Build and maintain strong relationships with customers at all levels, including Board, Executive, and C‑Suite decision makers.

Keep customers informed about new product releases, system enhancements, and value-added services to ensure they maximise the use of our growing product portfolio.

Liaise internally and externally to manage customer needs, influence solutions, and ensure seamless service delivery.

Sales & Revenue Growth

Meet or exceed the agreed annual sales target for your UK account base.

Identify, qualify, and close sales opportunities within your assigned portfolio.

Manage low-value and long‑tail sales activity, including ERP GO as an initial focus, with potential to expand as required.

Drive cross-sell and up-sell opportunities through regular customer contact, supported by structured cadences within HubSpot.

Provide quotations and follow up on lower-value items to support revenue generation.

Drive long‑tail sales activities, with potential expansion across other product areas.

Grow revenue from low-value segments through structured outreach and consistent customer engagement.

Account Planning & Reporting

Accurately report on account activity, opportunities, and forecasts on a monthly basis using the CRM system.

Maintain visibility of customer pipelines, long-term opportunities, and risk areas.

Build deep insight into customer structures, including sister or partner companies, to expand relationship networks and unlock wider business opportunities.

Customer Experience & Issue Resolution

Support internal teams by triaging customer issues and directing them to the appropriate departments for resolution.

Assist customers in navigating challenges, escalating where needed to ensure high service quality.

Work with internal stakeholders (Support, Product, Operations, AM teams) to improve overall customer experience and outcomes.

Cross-Functional Support

Collaborate closely with External Account Management teams to support shared customers and strategic objectives.

Pick up and qualify all inbound sales leads, adhering to agreed response KPIs.

Aid escalations and contribute to a positive, joined‑up customer journey.

Drive long‑tail sales activities, with potential expansion across other product areas.

1-year minimum experience in an equivalent sales role

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Experience working with a CRM system (e.g. SalesForce)
• Proven ability to juggle multiple accounts at a time, while maintain sharp attention to detail
• Experience in delivering client-focused solutions based on customer needs

Organized and detail-oriented, with the discipline to follow a proven sales process.

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.