IT Technician (full time)

Hours of Work: Full-Time (35-40 hours per week)
At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.
Phenomenal local and international flight benefits for you and your family!
Extra travel benefits such as hotels and cruises
Employer paid health & dental benefits
Cargo shipping benefits
This role is responsible for supporting end-users of the hardware and software that Air North, Yukon’s Airline utilizes to ensure adequate solutions are provided. This position primarily responds to time-sensitive technology challenges faced by Air North employees (portal, telephone, email, desk-side and remote support services).
Monitor and respond to Service portal, emails and phone lines
Troubleshoot and support software and hardware problems in a timely manner
Maintain accurate and up-to-date inventory and hardware tracking systems
Set up hardware and software as requested through the portal
Identify and communicate technical problems, processes and solutions
Identify viable projects, have entered into ticketing system, and assign priority
Previous IT experience
Must have and maintain a valid Class 5 Driver’s License
A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.