Product Manager Digital Remote (m/w/d)

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We are currently looking for a Digital Product Manager to join our team!

Reporting to the Senior Manager, Digital Banking, the Digital Product Manager will support a key set of journeys and experiences for retail members. Our ideal candidate can effectively navigate technical and business boundaries to build digital experiences that will delight our members. You'll have the opportunity to own the end-to-end product lifecycle, from generating use cases, to planning, launch and evaluation.

Own one part of our digital backlog - work closely with strategic partners to understand their objectives, define scope for new features and ongoing feature enhancements, including management of a prioritized backlog

Work with our designers, technology teams and stakeholders across risk, operations, contact centre and branch to ensure products built to deliver the right outcomes for members and the business

Lead user story development and product discovery sessions in a cross-functional setting

Perform user acceptance testing on products and new features, working with technology teams to troubleshoot and resolve identified issues

Support product launch and rollout activities (marketing, internal communications, operational readiness)

Perform research and analysis on competitive and industry issues, trends and capabilities to drive innovative service and product enhancements in addition to validating stakeholder needs

Gather and analyze feedback in support of continuous improvement to our member experience

Ensure effective internal and external communication with all stakeholders regarding product development process

Manage and support special projects that arise

Expert in digital technologies and user experience best practices

Able to communicate effectively across technical and business boundaries

Detail oriented, with strong planning and organizational skills

Creative thinker who embraces change and is focused on continual improvement

Strong analytical skills with the ability to process complex concepts and communicate them effectively, as well as comfortable with data and KPI's

A Bachelor's Degree in Business, Finance, Engineering, or a related field

Minimum 2-3 years of relevant experience in business analysis and strategy, product management, or management consulting

Strong technical foundation including experience in financial services and/or technology

Previous experience with technology teams in an agile environment

Analytical skillset with the ability to analyze data and use it to recommend solutions

Previous experience in a FinTech or start-up considered an asset

Office Location: Toronto Corporate Office with the ability to travel to our St. Catharines office as needed. Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of semi-monthly regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.

This is not your typical "corporate" job. Meridian is Ontario's largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Thank you for your interest in Meridian Credit Union.

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