Customer Support & Service Clerk
$29 per hourECEN Immigration
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 to 40 hours per week
Education:
Expérience: Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Work setting
~ Consulting firm
Tasks
Assist in the preparation of brochures, reports, newsletters and other material
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive payments
Consult with clients after sale to provide ongoing support
Collect and record data
Book appointments
Initiate and maintain confidential medical files and records
Security and safety
~ Reference required
Transportation/travel information
~ Valid driver's licence
Work conditions and physical capabilities
Attention to detail
Tight deadlines
Work under pressure
Repetitive tasks
Personal suitability
Punctuality
Client focus
Excellent oral communication
Excellent written communication
Organized
Ability to multitask
Quick learner
Experience
~1 to less than 7 months
Employment terms options
Evening
Day
Weekend
Overtime available
Support for newcomers and refugees
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Does not require Canadian work experience
Support for youths
~ Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
~ Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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