Operation Management Officer

Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.
But what truly brings this experience to life goes beyond walls and water — it's the people behind it. Our culture is rooted in the ambition to achieve the extraordinary, excellence in every detail, diversity as a source of creativity, and a warm and generous spirit that inspires, connects, and evolves.
Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.
Honoring its literary and industrial past, the space is adorned with vintage books, printing presses which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.
The Role: As the Operations Manager , you will take the lead in ensuring daily operations run smoothly and to the highest standard. Your focus will be on operational excellence, team performance, and guest satisfaction . You will coordinate with department heads, ensure policy compliance, support team development, and act as a cultural ambassador for AIRE.
Implement and maintain brand policies, procedures, and service protocols.

• Monitor operational reports and KPIs to make agile, data-driven decisions.
• Support inventory management, procurement, and communication with suppliers.
• Oversee health and safety, legal compliance, and regulatory standards.
• Maintain quality assurance following global AIRE standards.
• Serve as the deputy to the Site Director in their absence.

Directly manage department heads and ensure alignment across teams.

• Conduct regular team briefings, one-on-ones, and performance conversations.
• Evaluate team performance using clear KPIs and defined goals.
• Identify training needs in collaboration with HR and ensure delivery and application.
• Monitor guest satisfaction data (e.g., Manage complex service incidents and act as the escalation point.
• Support department heads in training their teams on service excellence.
• Bachelor’s degree in Hospitality Management, Tourism, or Business (preferred).
• Experience reading and interpreting operational reports, and making decisions based on data and business needs.
• A solid track record in customer satisfaction management, using tools like surveys and improvement plans.
• Experience overseeing inventory, third-party vendors, and quality assurance processes.
• Excellent organizational and multitasking skills, with a calm and decisive approach to urgent situations.
• A genuine customer service mindset and the ability to motivate others to deliver excellence every day.
• A punctual, reliable, and flexible attitude that adapts to the rhythm of a dynamic and guest-centered environment.

We offer a competitive compensation package, with a salary range of $90,000 to $105,000 , and an annual performance‑based bonus, designed to reflect your impact and contribution.
Enjoy 80% coverage on health , dental, and vision — because your well-being is at the heart of what we do.