Director of Operations - Public Sector

Our client is a large, public-facing service provider operating critical infrastructure across an urban environment. With a strong commitment to customer experience, safety, and operational excellence, they deliver essential services 24 hours a day, 7 days a week. They are a culture that values accountability, collaboration, continuous improvement, and leadership at every level.
Competitive salary of $80,000 to $90,000 (commensurate with experience), comprehensive benefits package, pension, paid time off, and professional development opportunities.
As the Manager, Operations, you will serve as the senior operational leader on shift, ensuring seamless, safe, and efficient operations across multiple sites.
You will play a critical role in frontline leadership, emergency response, customer experience, labour relations, and operational performance. You will have the opportunity to influence strategy, implement process improvements and service delivery initiatives across a large and complex operation.
Reporting to the Director of Operations, this role is responsible for overseeing day-of operations across all revenue channels and facilities while delivering performance results aligned with business and financial targets. Providing 24/7 operational leadership during assigned shifts
Managing urgent, emergency, and escalated operational issues involving staff, customers, facilities, or property
Monitoring and reporting on KPIs, operational performance, and daily business activities
Ensuring high standards of appearance, maintenance, safety, and functionality across facilities, vehicles, and equipment
Driving continuous improvement through operational planning, process development, and change management initiatives
Leading staff engagement, coaching, performance management, and labour relations activities within a unionized environment
Ensuring compliance with employment legislation, collective agreements, health and safety standards, and internal policies
Managing operational resources, including budgets, staffing, and equipment

Please note, this role requires frequent travel between facilities and a hands-on leadership presence in the field.
Minimum of 5 years’ experience in facilities operations, or a comparable service-based operational environment
Minimum of 3 years’ experience in a supervisory or management role , preferably within a unionized setting
Proven experience managing frontline teams, emergency situations, and customer-facing operations
Experience with budgeting, performance metrics, and operational reporting
Proficiency with Microsoft Office and operational reporting tools
A university degree or college diploma in Business, Operations Management, or a related field is considered an asset.
Job Type: Permanent, Full-Time
Manages Others: Yes
Required Travel: Some (50%)
Relocation Assistance: No
Valerie specializes in the placement of staff at all levels from entry-level to senior management within Property & Facilities. Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
What are we known for and how do we help?

Helping talented professionals secure new, exciting and rewarding career opportunities
Meeting your distinct needs by matching you with the right corporate culture