Manager, T&O Chief Operating Office

Job Description

What is the opportunity?

The Transformation & Chief Operating Office (“TCOO”) is accountable for enabling accelerated outcomes against the Technology & Operations (“T&O”) strategy. We leverage data and insights, governance, and performance management capabilities to inform strategic planning and decision-making, enabling transformational initiatives and ultimately executing the T&O strategy.

As the Manager, COO, you will contribute to strategic projects and initiatives that enable us to achieve our vision of being the driving force behind T&O's success. The successful candidate has a strategic and consulting mindset, high attention to detail, and is comfortable working through ambiguity. The candidate will support by orchestrating cross-functional initiatives, managing program communications, and ensuring seamless execution of strategic priorities. This role bridges internal governance, stakeholder coordination, and operational delivery across the T&O organization.

The COO Manager will support the evolution and execution of TCOO’s strategic objectives, helping to strengthen governance of the TCOO Senior Leadership Team, leveraging AI tools to enhance processes, and identifying areas of improvement to drive business outcomes.

What will you do?

• Support strategic and transformation initiatives, including the T&O Investment Review Board and the CIO Navigator Program
• Manage the pipeline of upcoming T&O investments and prepare strategic summaries to inform executive decision-making
• Conduct reviews of T&O investment funding requests and pull key insights from past investments to optimize business cases and prepare teams for presentations to the IRBCIO Navigators & Governance Coordination
• Coordinate CIO Navigators program activities, including scheduling, documentation, and knowledge management via Confluence
• Maintain comprehensive meeting minutes, agendas, and logistical arrangements for key COO programs
• Support end-to-end planning for TCOO townhall events, including business update development and day-of logistics
• Work cross functionally with key T&O stakeholders to collect quarterly success stories to be shared with the T&O Group Head on behalf of the teams
• Supports the coordination and logistics for TCOO SLT meetings and offsites through forward agenda planning and development of supporting materials

What do you need to succeed?

Must-have

• Excellent interpersonal, communication, and presentation skills and strong ability to craft compelling communications with supporting visuals
• Highly proficient in Word, PowerPoint, Excel, Outlook
• Strong critical thinking and analytical mindset
• Highly motivated, self-starter with ability to adapt and contribute a dynamic work environment and varied responsibilities
• Knowledge and passion for strategy, innovation, and technology

Nice-to-have

• Management and/or technology consulting experience
• Proven track record of time management and organizational skills with the ability to handle multiple, competing priorities on an ongoing basis in a fast-paced work environment

What’s in it for you?

It provides the opportunity to be a part of a high performing experienced team with progressive thinking to deliver trusted advice to help our clients thrive and communities prosper.

• Opportunities to do challenging work utilizing latest technologies
• Opportunities to see measurable results in relatively short term
• Opportunities to take on progressively greater accountabilities    
• Opportunities to building close relationships with counterparts across the bank

Job Skills

Adapt Quickly, Always Learn (Inactive), Communication, Critical Thinking, Decision Making, Detail-Oriented, Drive to Impact (Inactive), Emerging Technologies, Group Problem Solving, Interpersonal Relationships, PowerPoint Presentations, Project Management, Self Motivation, Stakeholder Partnerships, Strategic Projects, Strategic Thinking, Taking Initiative, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-09

Application Deadline:

2026-05-29

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.