Service Desk Specialist (Full Time)

Member Services Associate

Full-Time | 3:00 p.m.–11:00 p.m. Shift

The National Club is seeking a polished, personable, and service-focused Member Services Associate to join our team. This full-time evening position plays an important role in delivering a warm, personalized, and elevated experience to our members and their guests.

As a central point of contact, the Member Services Associate anticipates member needs, responds to requests with care and discretion, and coordinates with departments throughout the Club to ensure seamless service.

Key Responsibilities

Welcome and assist members, guests, and visitors

Respond to telephone calls and general inquiries in a professional manner

Anticipate member needs and provide attentive, personalized service

Manage dining, Club event, and overnight accommodation reservations

Coordinate guest check-ins and check-outs

Confirm bedroom reservations and relevant travel details

Assist with group bookings and reciprocal-club or hotel accommodations when required

Support accessibility requests and lost-and-found inquiries

Prepare and monitor the Marconi Lounge for afternoon and evening service

Maintain lounge amenities, the coffee station, lighting, television, and overall presentation

Manage and update the Club calendar with Club events

Process online event bookings and confirm attendance

Prepare event name cards, flyers, function sheets, and other event materials

Complete end-of-day reports and the night audit

Distribute bedroom sheets and event reports to the appropriate team members

Assist with invoice processing, account reconciliation, and occasional courier shipments

Coordinate with Dining, Housekeeping, and other departments to address member requests

Maintain accurate and current member profiles

Perform other duties and special assignments as requested to support Club operations and the member experience

Qualifications

Previous experience in member services, hospitality, concierge services, front desk operations, or a similar customer-facing role

A professional, friendly, and service-oriented demeanor

Excellent verbal and written communication skills

Strong organizational skills and the ability to manage multiple priorities

Demonstrated attention to detail, discretion, and sound judgment

Comfortable working independently and collaboratively

Familiarity with reservation systems, Microsoft Office, and email

Available to work the full-time 3:00 p.m.–11:00 p.m. shift, including weekends as required

Why Join The National Club?

This is an excellent opportunity for a hospitality professional who takes pride in creating memorable experiences and building strong relationships with members. You will join a collaborative team within one of Toronto’s distinguished private clubs and contribute directly to the quality of service our members value.