Member Service Representative - Casual

We are seeking a vibrant and enthusiastic talent for JN Bank - Toronto Reprenstative Office to provide quality customer service. The Member Service Representative (Casual) is also responsible for assisting members/ customers and identifying opportunities for referring members and customers to the products and services offered by the bank. <\/span><\/span><\/span>
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JOB CATEGORY : <\/span><\/span><\/span><\/span><\/span><\/b> Clerical <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/b>
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CONTRACT TYPE: Casual <\/span><\/span><\/span><\/span><\/b>
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KEY RESPONSIBILITIES <\/span><\/span><\/span><\/span><\/b>
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• Confirm receipt of referrals for product and service and contact the prospect. <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Promote good member and customer relations by developing rapport <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Inquiring and discussing the member/customer needs and priorities <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Providing information on our products and services that meet member/customer needs <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Referring members/customers to Service Representatives or other staff of the bank that can provide details that will give the member/customer full access to the products and services offered <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• To provide information and service to all members of the JN Bank and all customers <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Confirm member/customer identification and determine business needs - Confirm member request and advise transaction that will be done to meet request <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Confirm transaction accuracy and completeness and check off all supporting documents - Invite member/customer to utilize other available channels for supporting similar requests <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Promote the use of other channels. - Direct supporting requests to other departments as needed and follow through to ensure member has access to the channel <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Provide information requested by member/customer and/or make referral to Officers of the bank as required. <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Follow through on requests to other branch to ensure that member has been dealt with in timely manner. <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Monitor Representative Office lobby facilities and phone answering support (including voice mail responses and phone prompts) to ensure that member and customer experience is meeting service level limits <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Report any issues affecting member or customer experience <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• follow up on issue through to solution - Monitor members waiting in line or on the phone to ensure that wait times are not exceeding targets <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Work with supervisor to fast track service requests or schedule appointments with the members to reduce wait time <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Investigate account and request issues as required and provide updates on progress and details of solution to members/customers <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Assist in the preparation reports, as required - Prepare ad -hoc reports as required by current policy and procedures <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Maintain information to track achievements against office objectives and report on such performance as required. <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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  Requirements
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  REQUIRED QUALIFICATIONS & EXPERIENCE <\/span><\/span><\/span><\/span><\/span><\/b>
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  • Bachelor's Degree in Business Administration or related qualification <\/span><\/span><\/span>
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  • A minimum of one year experience within a financial institution <\/span><\/span><\/span>
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  • Must be eligible to work in Canada <\/span><\/span><\/span>
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    PERSONAL ATTRIBUTES <\/span><\/span><\/span><\/span><\/b>
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    • Displays strong customer service orientation <\/span><\/span><\/span><\/span><\/span><\/span>
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    • Communicates effectively – written and oral <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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    • Possesses strong computer skills (Microsoft Office Word, Excel and Internet Explorer)<\/span><\/span><\/span><\/span><\/span>
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    • Displays professionalism, dependability, integrity, trustworthiness combined with a cooperative attitude <\/span><\/span><\/span><\/span><\/span>
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    • Functions effectively in a team environment with ability to lead and develop others <\/span><\/span><\/span><\/span><\/span>
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      Application Closing Date: June 15,2026<\/div><\/span>