Member Services Director - Vendor Services
Full-time
Info-tech Research Group
What will you do? As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling. Major Responsibilities
- Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
- Complete scheduled and ad hoc data queries of our CRM
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
What do we offer you?
Competitive compensation and comprehensive benefits package.
Generous time-off policy, including summer hours and a winter holiday break.
Funding for training, courses, and professional development.
Employee scholarship programme and long-service awards (including travel incentives).
“Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!
Education And Experience
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team an asset.
Skills
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
- Active listening: Able to identify client needs; asks great questions & listens
- Language Skills :Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
LI- CF1
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Member Services Director - Vendor Services in Toronto, ON vacancy
- ...enthusiastic talent for JN Bank - Toronto Reprenstative Office to provide quality customer service. The Member Service Representative (Casual) is also responsible for assisting members/ customers and identifying opportunities for referring members and customers to the...SuggestedFull timeContract workCasual workBank staffWork at office
- ...enforcement and education. We help build safer communities. As Director of Customer Service, you will reinforce public safety and make it easier for... ...functional teams, customers, Ministry officials, and vendors to improve safety and customer service outcomes. Your...SuggestedFull timeWork at office
$160k - $200k per year
...enterprise systems, and managed services solutions provider that... ...positive client experiences. The Director of Services is responsible for... ...including clients, partners, and vendors, to enhance service offerings... ...Work with the Services team members to resolve internal or personal...SuggestedFull time3 days per week$123.4k - $185.2k per year
...and meet people where they are. The Director, Internal Audit Services is accountable to; be a leader of the... ...a work environment where team members feel supported when expressing evidenced... ...relationship with our internal audit software vendor. Knowledge, Skills, and...SuggestedFull timeWork at officeRemote work- ...Needle. At Pebl, every team member drives our success. Joining us... ...Partners (ICPs) and Managed Service Providers (MSPs), ensuring our... ...This role will report to the Director of Payroll Operations, Network... ...in global partner management, vendor operations, or a similar role...SuggestedFull timeContract workLocal areaFlexible hours
$140k - $155k per year
...Who We Are At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most... ...recognition programs to celebrate your contributions. The Job: IT Vendor Management What You’ll Do The IT Vendor Management supports...Contract workTemporary workWork at officeRemote work- ...so you are empowered at work. Our team members have what they need to make a... ...ll be doing What you'll be doing The Director, Operations Service Governance is a pivotal role within our... ...ongoing oversight, and fostering strong vendor collaboration. Develop and implement governance...Long term contractFull timeWork at officeRemote work
$45k - $55k per year
...Position Summary Reporting to both the Director of Real Estate and Property Management,... ...strategizing and negotiating with suppliers and vendors to acquire the most cost-effective deals... ...selection and management, contract/service/price negotiation, purchase order execution...Long term contractRemplacementPermanent employmentFull timeContract workInterim role$45k - $49.9k per year
...local impact, supported by a purposeful value proposition to our Members. We have a passion for ensuring we maintain our tradition of... ...support our Members' holistic financial growth. As a Member Services Representative: As our Member Experiences Representative, you...Full timeWork at officeLocal areaFlexible hoursAfternoon shift$106.71k - $177.84k per year
...the direction of the Chief Administrative Officer (CAO), the Director, Technology Services will have overall responsibility for developing and leading... ...skills. Other: Ability to work well as a member of a team; ability to work well under pressure and resolve...Long term contractFull timeTemporary work$80k - $95k per year
...care of others, and it defines our culture. About the job The Vendor Management Lead oversees end-to-end vendor governance, onboarding... ...on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate...Full timeManual laborWork at officeLocal areaFlexible hours2 days per week$60k - $70k per year
...and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup. The Role As a Collection Vendor Management Specialist at Fig, you will play a critical role in overseeing and optimizing our recovery operations. Acting as a key point...Long term contractFull timeWork at officeRemote work1 day per week$126.68k - $160.46k per year
...The Director Programs & Service Experience is a senior leadership role responsible for connecting organizational strategy program and service design... ...to human review and all hiring decisions are made by a human member of our hiring team. Required Experience: Director...Long term contractFull time$18.5 - $25 per hour
...industry. Provides support as a member of the meat team to include duties related to counter service, stocking, and sanitation in... ...service to customers and Team Members at all times. All positions must... ...Members , customers , and vendors . Ability to meet customer...Hourly payFull timePart timeSeasonal workWork at officeLocal areaImmediate startFlexible hoursShift workNight shift- ...formal training programs. Visit us at: System Canada is an equal opportunity employer. Job Description Role: Service Delivery Director / Program Director Location: Toronto ON Hire Type : Fulltime / Permanent. Primary skills: Banking / Financial ....Permanent employmentFull timeWork at officeLocal areaRemote work
$81k - $88k per year
...inspiring each other to reach new heights. Role Overview: The Vendor Onboarding Project Manager leads the successful onboarding and... ...candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether...Permanent employmentFull timeContract workWork at officeWork from homeFlexible hours- ...product, and continuous personal development. We love what we do, and we support the team around us. We’re looking for a Director Engineering, Shared Services to lead the foundational teams that enable our product organization to build, ship, and operate high-quality...Full time
$80 - $120 per hour
...Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Procurement / vendor management Evaluator Type: Contract Compensation: $80–$120/hour Location: Remote Role...Full timeContract workSummer workWork at officeRemote work$125.28k - $167.04k per year
...Role Impact: The Director, Lease Administration & Revenue Services provides leadership and operational oversight for the organization’s financial systems (Yardi/Voyager). This role acts as the primary custodian of lease data integrity, execution level “lease-to-cash” automations...Full timeWork at officeShift work$62k - $77k per year
...software-focused IT solutions and services provider that equips... ...executives. As well as manage local vendor partnerships to ensure successful... ...culture where every team member can be their authentic self... ...safety of all applicants and team members. With that in mind we have implemented...Long term contractFull timeWork at officeLocal areaRemote workShift work1 day per week- ...About MUFG Investor Services: Experience something Brilliantly Different with a career at MUFG Investor Services. MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions...Full timeInternshipWorldwide
$90 - $110 per hour
...Type: Contract Compensation: $90–$110/hour Location: Remote Role Responsibilities Review simulated vendor SOC 2 reports , security questionnaires, and pen-test evidence against a buyer's security standard. Catch scope mismatches and...Full timeContract workSummer workRemote work- ...real change. Join us as we disrupt the industry and make spaces available to more people. About the Opportunity The Director of Sales | Client Services is responsible for sourcing, advancing, and closing new workplace design-build opportunities for Clearspace. This...Full timeWork at office
$110k - $150k per year
...Health & Benefits Client Service Team, Director ~202605451 ~Toronto, Ontario, Canada ~Full time View favourites Description As... ...relationship management skills to navigate difficult client and vendor conversations and optimize outcomes • Engages WTW...Full timeTemporary workWork at officeRemote workFlexible hours- ...Job Description As Executive Director, Enterprise Sales for Canada within Merchant Services, you will lead a team responsible for driving accelerated growth across... ...opportunities. • You will engage as an active member of the Canadian Sales leadership team, working across...Work at office
- ..., and very few precedents to copy from. About the Role Members of Technical Staff (MTS) are the senior engineers who build the... ...driven pipelines that have to be correct under partial failure. Service architectures that have to stay simple as the product surface grows...Long term contractFull time
$101.91k per year
...aged 16-29 through mental health services, social programs, and housing.... ...leader to serve as our Director of Finance, overseeing all financial... ...you will actively manage vendor contracts, corporate assets, and... ...Preference will be given to members of the 2SLGBTQIA+ community as...Long term contractFull timeContract workInternshipWork at officeFlexible hoursAfternoon shift3 days per week$140k - $190k per year
...Health & Benefits Client Service Team, Senior Director ~202605484 ~Toronto, Ontario, Canada ~Full time View favourites Description... ...relationship management skills to navigate difficult client and vendor conversations and optimize outcomes • Engages WTW...Full timeTemporary workWork at officeRemote workFlexible hours$145k - $195k per year
Director of Consulting Services, Digital Banking Position Description We are seeking a commercially driven... ..., project managers, and delivery members. • Build and grow the Digital Banking... ...consulting, technology services, software vendor, or professional services organization...Long term contractContract work$135k - $185k per year
Director Consulting Services-ERP Position Description We are a global company of owners who shape the direction of our company and our own careers... ...manage engagement financials, client relationships and members while maintaining profitable growth year over year. We come...Contract workLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Services Director - Vendor Services. Be the first to apply!
Related searches
- marine service manager Toronto, ON
- chef service technique Toronto, ON
- environmental services supervisor Toronto, ON
- assistant service manager Toronto, ON
- environmental services director Toronto, ON
- chef de service Toronto, ON
- district service manager Toronto, ON
- data services manager Toronto, ON
- service manager Toronto, ON
- conference services manager Toronto, ON