Underwriting Account Service Associate

The Opportunity

Are you looking to broaden your underwriting experience and gain exposure to Accident & Health insurance? This role offers a unique opportunity to develop your technical underwriting knowledge while building a deep understanding of risk assessment, policy servicing, and broker relationships within a specialized and growing line of business.

Zurich Canada is currently seeking an Underwriting Support Specialist to join our Accident & Health (A&H) team. Reporting to the Senior Underwriting Support Manager, Credit Lines, you'll work alongside experienced underwriters and gain hands-on exposure to underwriting operations, risk evaluation, policy issuance, renewals, endorsements, and customer service. This is an excellent opportunity for someone who is eager to learn, enjoys working in a collaborative environment, and is interested in building a long-term career within underwriting and insurance.

Whether you're early in your career or looking to expand your insurance expertise, this role provides the opportunity to develop a strong foundation in underwriting, build relationships with brokers and business partners, and gain valuable exposure to the end-to-end insurance lifecycle.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do:

• Support the underwriting team by reviewing financial information, risk exposures, loss history, and customer data to help evaluate and assess new business opportunities.
• Analyze transactions and underwriting information to identify potential risks and ensure compliance with established guidelines, regulations, and technical standards.
• Partner with underwriters to prepare quotes, issue policies, and manage policy changes, renewals, endorsements, and other servicing activities.
• Serve as a key point of contact for brokers, agents, and customers, responding to inquiries and providing timely, high-quality service.
• Prioritize and manage a portfolio of customer accounts, resolving issues and supporting positive customer outcomes within established authority levels.
• Monitor underwriting processes, controls, and practices, identifying opportunities to improve efficiency, consistency, and service delivery.
• Provide advisory support to internal stakeholders, helping ensure alignment between underwriting policies, procedures, and day-to-day operations.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.