Customer Support Agent (Overnight Shift)
Full-time
Crunch Fitness Canada
Training & development
Bonus based on performance
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
Exceed personal sales goals by leveraging effective sales techniques and strategies.
Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
Maintain a clean facility and promptly address member requests and issues.
Serve as an expert on all aspects of club facilities, services, and operational hours.
Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
Strong customer service orientation with a commitment to exceeding expectations.
Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community
Are you ready to be a part of a team that values excellence and supports personal and professional growth? Vacancy Status: This posting is for an existing vacancy.
As part of our recruitment process, we may use artificial intelligence (AI) supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. We are committed to fair, transparent, and non-discriminatory hiring practices and regularly review our processes to ensure they align with legal and ethical standards.
Vacancy posted 5 days ago
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