Full Time Service Coordinator I
Full-time
TEN Canada (Transportation Equipment Network)
Service Supervisor
Reports to: Service Manager
Job Status: Full Time
“We envision a future where TEN is synonymous with Reliability, Sustainability, and Excellence in the transportation industry.”
Transportation Equipment Network (TEN) is proud North American leader in transportation equipment and solutions. We're full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics.
As a Service Supervisor at our Cambridge Branch, you ensure that all service processes from customer intake to administrative follow through are executed accurately, efficiently, and in alignment with company standards.
Manage all internal and sublet work orders, billing, reversals, credits, rebills, accounts payable tasks, and generate required summary reports.
Respond to customer inquiries by phone and email regarding invoicing, repairs, and maintenance.
Distribute required documentation such as MVI paperwork and coordinate with the Service Department and vendors to ensure timely processing of trailer repairs.
Review and audit mobile work orders, ensuring accuracy and compliance. Scan, upload, and file all required inspection sheets.
Facilitate onboarding for new Service employees, including technicians.
Manage boot, tool, and prescription safety glasses allowances, and assist cross departmental teams with training and administrative tasks as needed.
Mechanical expertise and advanced knowledge of trailers systems
- Proven ability to lead, motivate and support trailer technicians
- Strong carpentry, welding, and/or fabrication skills
- Proficiency with Computer systems
- Strong communication, time management, and organizational skills
- Technical certifications or vocational training
- 5+ years of trailer maintenance and repair experience and /or training
- 1-2 years of supervision or team leadership experience, ideally in transportation, trailer or fleet repair environment
- Competitive wage based on experience.
Paid Vacation and Personal Days Annually
Benefits package that includes an employee and family assistance plan and a healthcare spending account
TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. As part of our recruitment process, we incorporate artificial intelligence (AI) tools to support the screening and assessment of candidates. This posting is for an open position within our organization.
Vacancy posted 15 days ago
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