Automotive Service Concierge

Job Responsibility:

Exciting Opportunity: Full-time Automotive Service Concierge.

Are you a customer-centric professional with a passion for providing excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for a skilled Service Department Concierge at the All-New Cambridge Ford.

The Best of the Best - About Us:

• Cambridge Ford Limited is the sole franchisee for Ford Motor Company of Canada in Cambridge, Ontario
• One of the largest and newest leading automotive dealerships in Waterloo Region, dedicated to providing exceptional customer service with Canada's number one selling vehicles eight years running.
• Operating from a newly built state-of-the-art 44,000 square foot facility on one of the busiest roads in the Region.
• With a strong commitment to excellence and a reputation for reliability, we have been trusted by our loyal customer base in Cambridge and Waterloo Region for almost 90 years!
• Join our team and become part of a winning organization that values & perpetuates teamwork, integrity, and professional growth.

The Opportunity - Role Overview:

• As a Service Concierge, you will be the face of our dealership, serving as the first point of contact for our valued customers. Our Minister of First Impressions!!
• Your role will involve providing proactive exceptional service, ensuring complete customer satisfaction.
• You will play a pivotal role in enhancing the overall customer experience and building long-term relationships with our clients.

Your Rewarding, Fast-Paced Day - Key Responsibilities:

• Be awesome, proactive, kind and friendly.
• Greet customers with a wide smile and warm, friendly, professional demeanor.
• Conduct thorough vehicle walk-around inspections and accurately document pre-existing damage
• Perform Drive-thru tire pressure and tire torque checks. Install license Plate frames
• Valet fleet vehicles to / from the dealership.
• Ensure all customer facing aspects of the dealership are kept neat and tidy.
• Take initiative to recognize and provide back-up support to the department where applicable, ensuring a seamless and uncompromised customer experience.
• Answer and schedule service appointments requests through all available channels as required.
• Make outbound calls as assigned.
• Process payment transactions accurately while ensuring that guests are provided with detailed explanations of all accompanying documents. (Active and comprehensive delivery)
• Walk customers post-repair to their vehicle. Bring their vehicle into the drive-thru during inclement weather or where client mobility issues are recognized
• Handle customer inquiries, concerns, and complaints with empathy and professionalism.
• Perform other duties as assigned.

Qualifications and Skills:

• Previous experience as a Service Concierge within the automotive industry is preferred or in a similar frontline customer service role with transferable skillset.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using, or eagerness to learn, automotive service software and computer systems.
• Exceptional organizational skills to effectively prioritize tasks and manage time.
• Professional appearance and demeanor.

If you are excited about this opportunity as we are and have the horsepower to work with a high[1]performance team to serve our awesome client base, we would love to hear from you. Please submit your resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for the Service Concierge position at Cambridge Ford.

Cambridge Ford Limited is a proud equal opportunity employer. We appreciate the interest of all applicants, but only those selected for an interview will be contacted.

We look forward to meeting you soon!

Job Type:

• Permanent, Full-time

Compensation:

• Competitive hourly wage based on experience and professionalism with opportunity for advancement.

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Regular Employee Appreciation Celebration Events

Schedule:

• Monday to Friday 07:30 - 17:30
• Saturdays are a possibility in the future

Work Location:

• In Person