Service Manager

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

Group RRSP with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Service Manager Responsibilities:

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates, counsels, and monitors the performance of all service department staff

Prepares and administers an annual operating budget for the service department

Maintains reporting systems required by general management and the factory

Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys

Develops a marketing plan which promotes new and repeat business

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know

Ensures compliance with manufacturer warranty and policy procedures

Accounts for documents; ensures none are missing and are processed correctly

Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed

Monitors technicians' productivity reports and payroll records

Monitors and follows up on orders with the manager to ensure availability

Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations

Establishes and maintains good working relationships with customers to encourage repeat and referral business

Informs repair technicians of time allowances on each repair order

Maintains high-quality service repairs and minimizes comebacks

Conducts periodic spot checks of completed jobs for thoroughness and quality

Directs and schedules the work of the employees in the Service Department

Keeps abreast of new equipment and tools available and recommends purchases

Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities

Serves as liaison with factory representatives

  Ensures the proper care, storage, and inventory of special tools

Ensures customers' service files are up-to-date and readily available for reference

Ensures all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance

Prepares pricing guides and maintenance menus for frequent labor operations

Handles customer complaints immediately and per dealership's guidelines

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience

Establishes and maintains good working relationships with other departments

Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company’s business

Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

Understands and follows work rules and procedures

Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates

  Follows lawful directions from supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Attends company meetings as required

Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

Oversee daily service operations and department performance

Lead, coach, and develop a high-performing team

Drive efficiency, profitability, and customer experience

Manage multiple priorities and respond quickly to changing demands

Other duties as assigned

Service Manager Requirements:

High school diploma or equivalent. Two to three years’ service experience or equivalent combination of education and experience.

Previous Technician experience

Bachelor's degree (B.A.) from four-year college or university

Three to six years related experience and/or training; or equivalent combination of education and experience

Ability to hire personnel required to meet departmental and organizational goals

  Ability to manage, discipline and terminate personnel as required to meet departmental and organizational goals

Ability to effectively lead a team to achieve departmental and organizational goals

Strong organization skills and ability to multi-task

Proficient with Microsoft applications

Time Management skills and ability to prioritize

Excellent communication skills and works well in a team environment

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  Ability to calculate figures and amounts such as discounts, interest, commissions

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Leadership experience in service, truck automotive, or related operations

Strong communication and team-building skills

Proven ability to drive results and solve problems

Highly motivated, organized, and adaptable

  Exceptional attention to detail 

What this role offers:

Opportunity to lead and grow a key business function

Fast-paced, performance-driven environment

Career growth and advancement opportunities

$75,000-$100,000 yearly + annual vehicle allowance & incentive

CAIND-Service

Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!

PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.