Sales Representative and Client Account Manager

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. We are looking for a dynamic and strategic Account Manager to join our growing team. In this role, you will own and develop key client relationships across a defined portfolio of top Canadian automotive retail accounts. You’ll sit at the heart of a cross-functional “pod” that includes sales, professional services, and customer success - acting as the strategic lead and advocate for your customers.

You will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio.

Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders

Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies

Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution

Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes

Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs

Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction

At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth

Proven experience in account management, preferably within the SaaS or software sector

Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus!

Familiarity with sales methodologies such as solution selling or consultative selling

Knowledge of customer success best practices and account retention strategies

Exceptional relationship-building and communication skills, with a consultative and customer-centric approach

Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments

Comfortable with commercial discussions, contract negotiations, and revenue accountability

Willingness to travel as needed across the region

We’re on a journey to become market leaders in our space - and with that comes some incredible opportunities. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. One that respects all dimensions of diversity. We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply .

" We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.