IT Manager F/H - Direction informatique (H/F)

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

Our team manages all third‑party IT vendor renewals for DTS, including forecasting, budgeting, and coordinating leadership approvals. Ennsuring invoices are accurate and align with agreed‑upon terms while working with DTS domains and Supply Chain to confirm renewal requirements and negotiate pricing. This role requires strong attention to detail, financial acumen, and solid IT software knowledge.

Contract Management and Compliance monitoring
Perform financial budget control, planning and reporting
Perform Issue Management with Inergi, Hydro One Telecom and/or other third party vendors
Planning/Implementing New/Revised Services Invoice/Charges Review and Approval
IT Asset Control and Investment Planning
Software Life Cycle Management

Review results and significant issues with senior leadership.
Supervise and coordinate the department’s Business Operational Accounting forecast component of the confidential business planning process. Monitor asset reliability and performance via SLA metrics and incidents and propose replacement investments, as required. Assist with identifying new functionality for asset investments to support a solution, working with the Architecture and Business Manager groups for all third party-related contracts.
Negotiate and influence business units to modify processes for Service Management to ensure compliance is adhered to with the third-party contracts.
Develop the communications programs/presentations and communicate the Service Management Policy to Hydro One Networks Lines of Business.
Establish means to promote cost reductions and quality improvements through contracts.
Act as contract manager through contract negotiations, contract approvals and reporting.
Manage small projects to implement service improvements.
Accountable as process owner and implementer of processes for Services Management including Issue & Risk Management, Problem Management, Change Management and IT Asset Control.
Conduct service and performance reviews, carry out Contract Management, and monitor compliance for one or more of services received from an external service provider.
Identify new services that may be required and negotiate contract amendments for services.
Assist in the definition of strategic satisfaction measures for Company scorecards, performance contracts, SLAs, business planning or risk management; arrange for data collection required to monitor and report on measures.
Cooperate with other areas of IM/IT in the application of standards, methodologies, architectures, etc.

Manage and motivate staff and contractors in projects
Manage budgets for projects
Develop investments within budget and performance/reliability criteria
Set the appropriate context for service providers (i.e. corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.)
Translate the corporate goals and objectives into a direction which guides the work of the service providers and communicate that direction to key account representatives. BA in Economics or BCom Major in Finance or Accounting or BSc in Computer Science, Engineering.
Master’s degree in economics, Finance, Accounting, IT Experience managing IT services, either as a service recipient or service delivery).
Proactively takes action rather than only planning future steps.
Applies technical knowledge and experience to make management decisions that align with business goals.
At Hydro One we understand that the success and strength of our business rests with our people. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email View email address on jobs.hydroone.com One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here . #We thank all applicants for their interest in a career at Hydro One;