Remote Operations Specialist

At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally. Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them. We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.

At the core of Dulcedo’s values and recruitment process is a strong commitment to Diversity, Equity, and Inclusion. Our continued mission is to recruit, support, and grow talent in a way that ensures equal opportunities for all applicants.

Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. The Role At A Glance: We are looking for a highly organized and proactive Operations Coordinator to support the Operations & Agency Services department. This entry-level role is ideal for someone who enjoys coordination, systems management, process improvement, and supporting team growth through strong operational execution.

The Coordinator will play a key role in supporting onboarding/training operations, internal systems administration, and departmental communications. You will help ensure learning resources, operational tools, and support processes remain organized, efficient, and up to date while collaborating with multiple teams across the organization.

Support the day-to-day operations of the Learning & Development function by coordinating onboarding, training schedules, learning resources, and employee development initiatives.

• Administer and maintain internal systems and CRM platforms by managing users, testing new features, supporting updates, and contributing to ongoing process improvements.
• Coordinate operational support by managing shared inboxes, monitoring support requests, and ensuring inquiries are routed and resolved in a timely manner.
• Create and maintain operational documentation, presentations, SOPs, training materials, and internal communications to keep teams informed and aligned.
• Collaborate across departments to support operational projects, streamline workflows, and contribute to company-wide initiatives.
• Prepare operational reports, track key updates, and support the translation of internal resources and communications between English and French to ensure accessibility across the organization.
• Provide day-to-day administrative and coordination support to the Operations & Agency Services team while proactively identifying opportunities to improve efficiency and the employee experience.

• Internship, co-op, volunteer, or extracurricular experience in operations, administration, project coordination, or a similar environment is considered an asset.
• Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities.
• Strong written and verbal communication skills in both English and French, with the ability to translate internal resources between both languages.
• Confidence using Microsoft Office or Google Workspace, with the ability to quickly learn new software and internal platforms. Experience with CRM systems is considered an asset.
• You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.
• In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.

• Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
• Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.
• Long weekends, every week.
• Dental, vision, and medical coverage for you and your loved ones.