Business Development Support Representative

Business Development Representative
Location: Hybrid- Minimum 3 days a week in Office (Yorkville, Toronto)

Starting our journey as HRdownloads in 2008, we are proud to be part of the Citation Group, whose mission is to provide mission critical services and software to small and medium sized businesses. Since then, we have helped thousands of businesses across Canada make HR and Health and Safety matters clearer, faster and painless. We are dedicated to being the most complete and connected HR and Safety solution in Canada, combining award-winning technology, world-class support and industry-specific HR and Health and Safety content. We are your trusted HR and Safety partner for Canadian companies of all sizes.

Citation Group is a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. In this role, you’ll be responsible for building a strong, qualified sales pipeline by responding to inbound interest and proactively creating outbound opportunities. You’ll help ensure the team focuses time and effort on the most promising deals.

Schedule high-quality meetings for Account Executives, keeping CRM records complete, accurate, and up to date.
Keep CRM data clean and reliable, supporting accurate pipeline visibility and reporting.
Consistently deliver against monthly targets for meetings booked and qualified pipeline generated.

You are highly resilient, target-driven, and energised by daily outreach, seeing rejection as part of the process rather than a setback.
You thrive in a high-activity environment and understand that consistent, quality engagement is what drives results.
You are competitive, open to feedback, and motivated by performance-based rewards and personal growth.
You are disciplined with CRM usage, recognising it as essential to tracking progress and improving performance.
You bring strong self-motivation and ambition, with a clear desire to win, develop, and build a long-term career in sales.

3 weeks of vacation
~ Office closure between Christmas and New Year’s

Comprehensive group benefits, including health, dental, insurance coverage, and an Employee Assistance Program.
~10 paid personal time-off (PTO) days for appointments, illness, or well-being needs.

A standard 7.5-hour workday.
Support for professional development and continuous learning.

Use of Artificial Intelligence (AI)- As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. If you require accommodation at any stage of the recruitment process, please let the recruitment team know.