Call Centre Customer Service Agents
Full-time
WTW
We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans.
Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow up
Work closely with other customer service representatives and client representatives
Complete special projects as needed
Participate in team meetings and training
Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidence
Possess a cooperative and positive attitude towards customers and team members
Drive first call resolution while recognizing barriers to excellent service and work towards eliminating them
Demonstrate strong listening, questioning and call control technique
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Excellent ability to communicate effectively with a strong customer service focus
- Strong mathematical and personal computer skills
- Working knowledge of defined benefit pension plans
- 1-2 years in a customer service setting
- Proficiency in English and French, both written and oral
- Ability to work between 11:30 - 20:00 ETA (Shift schedules may be subject to alternation based on business needs)
- Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word and Access)
- Must have a secure home office environment that is free from background noise and distractions
Vacancy posted 1 day ago
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