Transaction Settlement Administrator

Job Responsibility:

Job Summary

What is the opportunity?

In this role, you will be supporting RBC Investor Services (IS) and will be responsible for providing day-to day servicing to Broker Dealer Services and Custody Clients. This will range from servicing transactions on Mid-Market and/or Coverage clients who trade securities with CDS to supporting our larger Transaction Management Teams in driving change and impact throughout our organization.

What will you do?

• Understands the strategic plans of the BDS Clients and Custody team accounts in order to support for transaction settlements.
• Understands the culture and characteristics of the BDS Clients we service to successfully manage their expectations. Custody accounts communication and/or direction with client representative.
• Manages relationships with both internal operational units and Clients in order to attract and retain our Clients' business
• Ensures all agreed upon service level agreements are respected and complied with
• Ensure that issues that are validated that the resolutions are executed within the SLS
• Success is measured by positive Client satisfaction
• Daily reconciliation of asset and/or cash breaks with follow up until resolved.
• Monitoring discrepancy reports and rotation on end of day balancing.

• Mitigates risk by complying with all policies and procedures
• Ensures all daily deliverables are met in accordance with Service Level Agreements
• Ensures Desk Operating Procedures captures all unique processes
• Follows escalation protocols

What do you need to succeed?

Must-have

• 1 - 3 years' experience in the financial services industry.
• Canadian Securities Course.
• Proven problem-solving skills.
• Knowledge of Global Client reporting products and services.
• Good written and oral communication.
• Ability to work effectively in team and cross-functional environment.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-03-19

Application Deadline:

2025-04-02

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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