HOSPITALITY SUPERVISOR AT THE FOUR SEASONS CENTRE

Job Responsibility: We are now accepting applications for the full-time contract position of Hospitality Supervisor. The position is available immediately and runs until June 30, 2025 with the possibility of renewal. This is a full-time contract position with a salary range of $43,000 - $52,000 per annum, pro-rated over the duration of the contract. The compensation, based on experience, is equivalent to $1023.81 - $1238.10 per week over a 42-week contract. WHAT WE OFFER The Four Seasons Centre for the Performing Arts is a 2000+-seat performance venue in the heart of downtown Toronto. The centre is the home of the Canadian Opera Company and The National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events. This supervisory role within the Canadian Opera Company offers several key attributes:

• Competitive salary
• Opportunity to work within a progressive, inclusive, and welcoming arts organization
• Employee Assistance Program
• Extended healthcare coverage

OVERVIEW Working closely with the Food and Beverage Manager and Front of House Manager, this position will be responsible for delivering and overseeing service excellence to our patrons and guests during performances and events. The Hospitality Supervisor executes all aspects of events in collaboration with the Facility Management and Event Planning departments. This is an in-person position, with an expectation of working predominantly evenings and weekends, with an opportunity to work daytime matinees. KEY RESPONSIBLITIES

• Demonstrate and exemplify service excellence at all public-facing touch points
• Coach, train, and support all Patron Services colleagues throughout their shifts, including staff briefings
• Provide predictive client service and make recommendations on event/performance logistics and options
• Liaise with clients and vendors to resolve challenges and create solution-based efficiencies
• Responding to customer service situations as they occur, ensuring timely de-escalations and solutions
• Collaborate with operational leadership within the Four Seasons Centre to ensure and fortify building readiness and event standards
• Inspect and oversee spaces from set-up to strike, ensuring all in-house and rental equipment, product, furniture, and smallwares are ready for service
• Cash handling and product management, including preparing and tracking of daily sales reports
• Oversee set-up and strike of bar and concession services, taking a hands-on approach
• Conducting post-event evaluation and recommending service and logistical improvements
• Uphold compliance with house policies, government agencies, guidelines, and best practices for venue health and safety
• Administrative work as needed, including station deployment, payroll, financial data entry, inventory, and ordering of products

EXPERIENCE AND SKILLS The ideal candidate will have at least two (2) years' experience in hospitality, venue and/or events-related roles. Preference for those with a hospitality degree or diploma. Successful candidates will need to demonstrate:

• Positive and courteous interactions with all guests, clients, and colleagues
• Strong leadership skills, including the ability to provide supportive feedback for entry-level staff to ensure all service objectives are surpassed
• Excellent interpersonal and communication skills, both written and verbal
• Attention to detail, time-management skills combined with the ability to problem solve and re-prioritize as needed
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, SharePoint, Teams, etcetera) as well as point of sales software
• Required to stand/walk for extended periods of time, and able to lift 20 pounds without difficulty
• Comfortable with heights, elevators, and stairs
• Cash handling experience
• Comfort using a radio
• Current Smart Serve and Safe Food Handler certifications

Applications in PDF format may be submitted by email: View email address on ca.edajobs.com (In the subject line please write: ‘Hospitality Supervisor Application') Only applications received by Sunday, September 8, 2024 will be considered. As Canada's largest opera company, the COC deeply values equity and diversity across all levels of the organization and believes in fostering an inclusive, discrimination-free environment that fully supports our team's personal and collective success. We are committed to building a workforce that reflects our community, our city, and our country and, in turn, the COC welcomes applicants from all backgrounds and abilities who share and embrace these values of anti-racism and inclusion. The COC is committed to providing accommodations for people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs. The Canadian Opera Company thanks all applicants in advance, however, only those considered for an interview will be contacted. No phone calls or agencies please.