Cybersecurity Systems Analyst

The Systems Analyst I is primarily responsible for providing mid-level technical assistance and support to VC3 clients. An additional Systems Analyst I role is to serve as an escalation point for our Service Desk teams when a higher level technical expertise is required in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together.

Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients. Your Growth: We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. This is our set of standards and processes that produce a predictable result for the customer. Train and educate VC3 clients on technical standards

Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office

General network connectivity including ISP

Common networking technologies such as DHCP and DNS

Wireless network performance and accessibility

Remote access technologies including VPN, RDS, and Citrix

Complete technical administrative tasks such as:

Add/remove/change virtual server resources

Make recommendations for improvements of supported hardware and software

Educate users on Process, Hardware, and Software

Answer Incoming Service Desk phone calls and chats

Attend monthly training & team meetings as required.

Participate in the on-call rotation (1 week every 3-4 months)

2+ years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3.

• Microsoft 365 or Azure certification highly desired
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• At least 2 years relevant IT experience fully supporting and building customer environments.
• Windows Server
• Microsoft/Office 365
• Minimal travel is expected, however some is possible

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results. We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.