Technicien en gestion de configuration informatique (H/F)

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
The IT Availability Management Specialist is responsible for ensuring the continuous availability and reliability of IT services and systems within an organization. This role involves monitoring, analyzing, and managing IT infrastructure to minimize downtime and maintain optimal performance.
Develop and implement strategies for ensuring the availability of IT services in accordance with organizational goals and objectives.
Collaborate with IT teams to understand the dependencies and critical components of IT services.
Implement and manage monitoring tools to track the performance and availability of IT systems.
Analyze system performance data and reports to identify trends, potential issues, and areas for improvement.
Respond to and resolve incidents affecting IT availability promptly.
Work closely with incident management teams to investigate and mitigate the root causes of service disruptions.
Maintain accurate documentation related to IT availability, including configuration details, monitoring processes, and incident response procedures.
Identify and assess risks to IT availability and develop strategies to mitigate potential disruptions.
Work closely with other IT teams, including network, security, and system administration, to ensure a holistic approach to availability management.
Collaborate with vendors to address issues related to third-party services impacting IT availability.
Regularly review and update availability management processes and procedures to incorporate industry best practices.
Participate in post-incident reviews to identify areas for improvement and implement corrective actions.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in IT availability management or a related role.
Strong understanding of IT infrastructure, including servers, networks, and databases.
Familiarity with monitoring tools and IT service management frameworks (e.g., Certifications such as ITIL, Certified Information Systems Security Professional (CISSP), or Certified Information Systems Auditor (CISA) may be beneficial.
[Bilingual (French and English)] Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.
Here is some of what you can expect as a permanent member of our team:
we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.