Customer Service Representative (Showroom)

Store #: EC0640 Tuv Coating Mis RIVMIM
Position : Full-Time
Our mission is to improve sight and empower our customers with the best optical solutions powered by our expertise and efficiency, driven by simplicity and flexibility. We deliver personalized services and product offerings to meet our customer’s diverse and unique needs. By joining Riverside Opticalab, you become part of a team that is committed to continuous improvement and customer’s satisfaction. Riverside Opticalab Ltd is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. The Customer Service Representative provides resolution to process exceptions by using effective problem-solving and critical thinking techniques. Communicates with internal and external customers, providing excellent customer service via all communication channels.
Uses effective problem-solving techniques to resolve exceptions.
Applies critical thinking and attention to detail to ensure customer satisfaction.
Process data entry orders.
High School diploma

• 5+ years Customer Service experience
• Excellent communication techniques, which includes employing courteous language and proper grammar
• Proficient computer skills
• Experience with Microsoft Excel
• Solid knowledge of Microsoft Office environment
• Ability to work extended business hours and weekend hours on a rotating basis

Pay: $20.00 per hour
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at Afficher le numéro de téléphone (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email Voir email sur careers.essilorluxottica.com .

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.