Technicien de Support Gestion de Configuration (H/F)

Schneider Electric Canada has an opportunity for a Digital Power Customer Success Management Specialist whose mission is to accelerate the power digitalization of our customers through software and services.
The Customer Success Manager (CSM) is responsible for advancing customer relations and engagement with Digital Power customers. We are seeking an organized and customer-oriented candidate to maximize the value of our Digital Power Solutions and Services for our customers by providing information and advice about our Digital Power portfolio and coordinating requests.

Our Digital Power Solutions and Services portfolio being composed of Power Management and Control solutions, Power Quality Correction solutions, Consulting services and technical support. Promote the unique EcoStruxure Power Value Propositions for the end-customer segment application to influence customers and understand customer applications for managing their power distribution system.
Demonstrate the value proposition of Schneider EcoStruxure Power enabling the digital transformation of our customer’s power distribution.
Bring differentiation and innovation to our customers, addressing business needs, process constraints, and technical challenges.
Build and maintain relationships with clients and key personnel within client companies to ensure long term repeat business.
Conduct business reviews with sales, operations, services to ensure clients are satisfied with their products and services.
Lead the assigned clients to make cost effective decisions related to their energy monitoring and management needs.
Utilize site/system knowledge and application familiarity to facilitate of required meetings between sales, Ops, digital services and the customer.
Identify business growth opportunities including system enhancements, Services Plans renewal and any Digital Power modernization and services opportunities by continuously evaluating the growth of size and complexity of existing system and make subsequent recommendations to key internal and/or external stakeholders.
Develop and drive medium and long term strategy with the client and SE.
Monitor client satisfaction survey and establish / monitor client health forecasting.
Monitor company performance against service level agreements and flagging potential issues.

Digital Power Services Business Performance (orders, sales, profitability, customer satisfaction & health)
Maintaining top level quality
Advancing the Customer EcoStruxure Power Story
Thought leadership in our field and market
Coordination across Digital Power and Services teams and Business Units
Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
Experience with Electrical Power Monitoring and Control Systems
Computer knowledge, particularly relating to server, network and operating system installation and configuration
Positive attitude, enthusiastic, self-motivated and customer-focused
Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
Bilingualism (English and French) is mandatory for this role
You must submit an online application to be considered for any position with us. This position will be posted until filled.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. You must submit an online application to be considered for any position with us. This position will be posted until filled.

We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.