Senior Customer Success ATM Manager (Emergency Cash Load)

Job Responsibility:

GardaWorld Cash, an internationally recognized security company, is currently seeking a Senior Customer Success ATM Manager (Emergency Cash Load) for its Cash Logistics division.

GardaWorld Cash offers an entrepreneurial culture in which you can share your ideas and grow professionally. With an inclusive, family atmosphere, you'll be able to develop your knowledge and open your job opportunities. You'll be part of an organization that actively encourages communication, interaction, the sharing of ideas and trust.

Why choose GardaWorld?

• Competitive salary
• Insurance: drug, vision, dental, life, disability
• Work-life balance (hybrid work possible)
• Employee assistance program
• On-site parking
• Corporate discounts
• Dynamic work team.
• An international company offering many long-term career opportunities.
• Mentoring, coaching, and training opportunities

Your responsibilities include:

Client Relations:

• Serve as the primary contact for financial institution clients regarding ATM operations and emergency cash loads.
• Build strong relationships to understand client needs and expectations

• Onboarding and Training:
  • Lead client onboarding processes, ensuring smooth integration of ATM tools and emergency cash protocols.
  • Provide comprehensive training to clients on system usage and emergency procedures.

• Issue Resolution:
  • Address client inquiries and technical issues related to ATM operations promptly and effectively.
  • Troubleshoot problems and coordinate solutions with internal teams and clients.

• Emergency Cash Management:
  • Develop and execute strategies for emergency cash replenishments across client ATM networks.
  • Ensure timely and efficient response to emergency cash requests.

• Performance Analysis:
  • Monitor Key Performance Indicators (KPIs) related to ATM operations.
  • Prepare regular reports SLA and provide insights to clients for optimizing their ATM networks.

• Team Management:
  • Supervise a team of 6 professionals, providing leadership and guidance.
  • Foster a collaborative and productive team environment.

Additional Responsibilities:

• Recommend, implement, and document policies, processes, and standards related to ATM operations.
• Improve data quality, analysis, forecasting, and reporting capabilities.
• Develop training programs to enhance team skills and support company initiatives.

Skills and Qualifications:

• Education: Bachelor's degree in Business Administration or related field.
• Experience: Several years in customer success or ATM management, with a focus on emergency cash services.
• Communication: Strong interpersonal and problem-solving skills.
• Management: Ability to prioritize tasks, meet deadlines, and lead a team in a dynamic environment.

Work Environment:

• Location: Office-based in Montreal, with occasional travel as required.
• Hours: Standard business hours with flexibility for emergencies.

If you are a dynamic, autonomous, and results-oriented individual who thrives in a fast-paced and constantly evolving work environment, we invite you to join our team and tackle the various challenges that GardaWorld has to offer.

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment: Manager, Customer Service, Management