Client Service - Account Manager (H/F)

Working as part of Absolute’s go-to-market team, Account Managers are primarily responsible for quarterbacking the end-to-end renewal process for a portfolio of assigned Secure Access customer accounts. You will handle renewals strategy, customer and channel partner engagement, negotiations, and contract/order administration.

Renewals Management

• Direct ownership of a high volume of customer accounts with responsibility for securing successful renewals measured by quarterly gross retention targets
• Drive end to end renewal process by serving as primary point of contact for the customer and channel partners for renewals and liaison with other internal parties to fulfill customer needs
• Align with Absolute’s channel partners to prepare and present renewal quotes to customers
• Manage customer contracts, license agreements, and commercial negotiations
• Outreach to customers and channel partners to identify and track the customer’s renewal process and purchase timelines
• Identify opportunities for expansion and upsell, then partner with Sales on close plans
• Proactively identify risks to the renewal process, and escalate accordingly, collaborating with internal teams to mitigate risk with customer-first solutions
• Be the internal “voice of the customer” while balancing the needs of the organization
• Protect the security and privacy of Absolute and its customers

Opportunity Management

• Create and maintain accurate renewal forecasts and pipeline management
• Utilize our CRM and other platforms to effectively manage renewals pipeline
• Build and send accurate renewal quotes to channel partners and customers in a timely manner
• Clean submission of renewal sales orders
• Maintain clean CRM hygiene practice – consistently maintain and update accurate records of your book of business, customers & contacts data, etc.
• Input and record pertinent meetings, emails, phone calls and supporting customer data to ensure seamless customer support

Experience in SaaS technology customer-facing roles such as sales, account management, customer success, or renewals/contracts management

• Demonstrable ability to quarterback the end-to-end renewals sales process (timelines, dependencies, risk management, multi-level stakeholder engagement)
• Ability to take ownership of a book of renewals business, including forecasting, pipeline management, risk mitigation, contract negotiation
• Creative problem solver with customer-first mindset
• Work well in a fast paced, performance driven sales environment
• Strong organizational, planning, and time management skills
• Proficiency in Microsoft Office Suite
• Experience with CRM systems (Salesforce preferred)
• The OTE range for this position is from CAD $70,000-$75,000 annually. OTE includes a variable commission component and the pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.

Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.

Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 Recognized Absolute as a Leader in the Summer 2025 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.comor visit our YouTube channel

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at Montrer un mail.